The 10 Golden Rules of Customer Service (Ignite Reads)
The Story of the $6,000 Egg
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The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
The teachable moments divulged throughout this 1-hour Ignite Reads book transcend industry, position, and career level and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Read positive quotes for motivation, inspiration, and success from Deb and Todd Duncan, here. For more ideas on creating an exceptional service culture, try The Simple Truths of Service!
All Ignite Reads titles are part of the Simple Truths Elite Club membership. Learn more here>>
Quotes from The 10 Golden Rules of Customer Service:
“If the customer comes first, there is a good chance the customer will come back.”
“Most people will use your service once. The key is to get them to use your service forever.”
“When you take care of customers, they will be loyal forever.”
“If you can't find the time to do it right, you will never find the time to do it over.”
“The more you know about the people you serve, the better you serve the people you know.”
“You are the architect of your client's happiness.”
FREE Discussion Guide
Try using The 10 Golden Rules of Customer Service as part of your next training event, team meeting or book club! Our free discussion guide is the perfect companion to the book, and will help you get the most out of your event. Included are discussion points and questions that will help guide your team through this book. Download the guide now!
- Case Count: 40
- Series: Ignite Reads