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    “The simplest way to explain great customer service.”–Laura

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    Quantity Discounts 2-25 26-99 100+
    Price Per Unit $12.25 $11.50 $11.00

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    The Simple Truths of Service is a customer service classic that is now a 1-hour Ignite Reads that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

    Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

    Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization. Read positive quotes for motivation, inspiration, and success from Ken Blanchard and Barbara Glanz, here.

    “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths

    All Ignite Reads titles are part of the Simple Truths Elite Club membership. Learn more here>>

    Inspirational Messages

    Quotes from The Simple Truths of Service:

    “The one thing your competition can't take away from you is the relationship your people have with your customers.”

    “Great service is not an accident. It starts with a clear vision around the kind of experience you want your customers to have.”

    “Truly great service will bring customers back again and again.”

    “Great service comes from the heart.”

    “Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.”


    Read a FREE excerpt from The Simple Truths of Service.
    • Details:
    • Format: Hardcover
    • Trim Size: 5" x 7"
    • Page Count: 78
    • Video Run Time: 3 mins 21 secs

    Free Discussion Guides

    Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and video, and it will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

    • Defining what makes you stand out from your competitors
    • Understanding what makes your products and service memorable
    • Creating a personal signature for your products and services
    • Building a service experience from the heart
    • And more…

    About Authors

    KEN BLANCHARD is the Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm founded with his wife, Dr. Marjorie Blanchard, in 1979. He is also cofounder of the Center for FaithWalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

    He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement. Additional books include the inspirational The Simple Truths of Service, which he co-authored with Barbara Glanz, and Heart of a Leader.

    He and his wife, Margie, live and work in San Diego. They spend free time with their beloved dog, Joy.

    BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

    Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; The Simple Truths of Appreciation; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

    She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

    What Readers are Saying

    Average Rating:
    5.0 (based on 2 reviews)

    2 Item(s)

    Customer Service
    • more than 1 year(s)
    11/332/2018 11/29/2018
    • 5.0
    Great Customer Service info
    Will use during our staff meetings
      Was this review helpful? /
      Heidi
      • more than 1 year(s)
      11/332/2018 11/29/2018
      • 5.0
      Excellent tips to share with staff!
      Very easy read. Many points we are using in staff training.
        Was this review helpful? /

        2 Item(s)

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