The Simple Truths of Service is a customer service classic that is now a 1-hour Ignite Reads that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.
Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization. Read positive quotes for motivation, inspiration, and success from Ken Blanchard and Barbara Glanz, here.
“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths
All Ignite Reads titles are part of the Simple Truths Elite Club membership. Learn more here>>
Quotes from The Simple Truths of Service:
“The one thing your competition can't take away from you is the relationship your people have with your customers.”
“Great service is not an accident. It starts with a clear vision around the kind of experience you want your customers to have.”
“Truly great service will bring customers back again and again.”
“Great service comes from the heart.”
“Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.”
Read a FREE excerpt from The Simple Truths of Service.
FREE Discussion Guide
Try using The Simple Truths of Service as part of your next training event, team meeting or book club! Our free discussion guide is the perfect companion to the book, and will help you get the most out of your event. Included are discussion points and questions that will help guide your team through this book. Download the guide now!