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We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS). Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery. All shipments to Canada or international locations are currently shipped by UPS.
We also offer expedited shipping options, and orders will be shipped by your selected method of choice.
How will my order be processed?
After you place your order, you will receive an order confirmation email from customercare@ssourcebooks.com. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.
Please note that all charges on your account for Simple Truths will appear as Sourcebooks, Inc.
Please review your order immediately. If any changes are needed please contact us as soon as possible. We cannot make changes to your order once you have received your Shipping Confirmation email. For faster response, please call customer care at 1-800-900-3427.
When your order has been processed for shipment, you will receive a Shipping Confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.
Contact us for special corporate discounts and for bulk eBook purchases at 1-800-900-3427, Option 1 or by email.
The $6,000 Egg represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. For the Ignite Reads version of this book, try 10 Golden Rules of Customer Service!
*All paperback orders will require 5 business days for processing before shipping.