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3 Tips for Aspiring Optimists

February 4, 2018 1518 Views No comments

Whether you are an optimist or a pessimist, the choice as to how you will be in the future is yours, and yours alone. Here are 3 tips from Dr. Nido Qubein that will help you make the right one.

Business Is Behavior

January 21, 2018 3036 Views No comments

Business leaders today share a common dream: to improve business performance and increase profits. In short, great leaders are always in search of better results.

To change our results, we have to change the behaviors of our people.

Wait to Worry

January 19, 2018 9161 Views No comments

I used to worry. A lot. The more I fretted, the more proficient I became at it. Anxiety begets anxiety. I even worried that I worried too much! Ulcers might develop. My health could fail. My finances could deplete to pay the hospital bills.

Turn an Oops into an Opportunity

January 11, 2018 2558 Views No comments

"You people lied to me!" Her biting words bounced off the walls of the customer waiting room. Customers were startled out of their seats. I was one!

“I am so glad you came to me,” the service person said with noticeable confidence. He moved closer to her and aimed his best eye contact straight at her livid face. “Would you be willing to tell me the details?” he said, world-class concern oozing from his voice.

“Mister, I’ll tell everybody up your chain of command if I have to.” Her mean junkyard dog style had bit down on a sympathetic ear and she was not about to let go.

“I don’t want to miss any of this,” the service person said, unshaken by her rage. “Could we please move in here so I can give you my complete attention?” He ushered her into an office away from the waiting area—and probably away from the object of her irritation.

Are You a Fantasizer or a Dream Builder?

December 26, 2017 1720 Views No comments

People who build their dreams on reality take a very different approach to dreams than people who live in Fantasyland. Read on to find out whether you're more of a Fantasizer or a Dream Builder.

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