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212º Serviceis a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.
The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!
*All paperback orders will require 5 business days for processing before shipping.
FREE Discussion Guide
Try using 212º Service as part of your next training event, team meeting or book club! Our free discussion guide is the perfect companion to the book, and will help you get the most out of your event. Included are discussion points and questions that will help guide your team through this book. Download the guide now!
MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.