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    “Most of our questions are answered by this simple philosophy.”–Bill Danner

    $15.95

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    Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

    Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

    product description

    212º Service is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.

    The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!

    *All paperback orders will require 5 business days for processing before shipping.

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 110
    • Video Run Time: 3 mins
    • eBook Format: .epub, .pdf
    • Audio Format: mp3
    • Audio Run Time: 56 mins

    Free Discussion Guides

    Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Creating a common definition of 212º Service and a great service culture
    • Understanding key concepts such as becoming a servant leader
    • Defining a company vision that will engage the hearts and minds to deliver exceptional service
    • And more…

    About Author

    MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

    His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, and What’s the Big Idea?

    What Readers are Saying

    Average Rating:
    5.0 (based on 43 reviews)

    1-5 of 43

    RED BEAR
    07/188/2018 07/08/2018
    • 5.0
    I will read this book again and again.
    Simple and straight to the point truths about service beyond expectations.
      Was this review helpful? /
      Dana
      • more than 1 year(s)
      01/17/2018 01/18/2018
      • 5.0
      Excellelnt book on the power of service!
      A wealth of practical information that can be quickly applied within any organization!! Will be buying copies to hand out to many of my clients.
        Was this review helpful? /
        margo
        01/13/2016 01/14/2016
        • 5.0
        Ready to use
        I use this in the interview process, and to keep staff. It is right on target. Just a little more effort and we are winners.
          Bottom Line:
          Yes, I would recommend this to a friend
          Was this review helpful? /
          Pete Schneider
          06/174/2014 06/24/2014
          (1 of 3 customers found this review helpful)
          • 5.0
          212 Service
          Great book! I will be using it with my coaches this fall.
            Was this review helpful? /
            Anonymous
            01/20/2014 01/21/2014
            • 5.0
            212 Service
            We LOVE our books, we bought it for all of our management team because it is exactly what we are focusing on within our organization and it explained it in a simple fun way and only takes a small amount of time to read. It will now be passed on to the rest of the staff and I'm sure it will be met with the same enthusiasm.
              Was this review helpful? /

              1-5 of 43

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