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Take small steps to achieve big goals

October 4, 2007

Baby stepsAs Lao Tzu once said: "A journey of a thousand miles begins with one step."

Do you have long-term life-changing goals? To earn a million dollars, lose 150 lbs, travel around the world, etc. These kind of goals are great if you can really and truly visualize them coming to fruition. The problem with big goals, is that in your current mindset, most of the time, they're still fantasies.

Pickthebrain.com has a great article today about focusing on small steps to your goals. If you take your goal and break it down it gets easier. Figure out what the very next thing that has to happen is on the road to your more lofty goals. Want to earn a million dollars? Focus on coming up with a way that you can earn an extra $50 or $100 a week. Once you're there you can focus on doing it again.

Small steps can lead to big, big effects. Think big, start small.

You can head over to pickthebrain to read the original article, The Magic of Starting Small.

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Go on an adventure

October 2, 2007

Our post today comes from guest blogger Suzanne Zoglio, PhD. She is the author of Create a Life that Tickles Your Soul and Recharge in Minutes.

When I talk with people who seem younger than their years, I usually find that what keeps them young is a healthy sense of adventure. Doing something new takes courage and a certain amount of creativity. What we get in return is more confidence for having survived the challenge and renewed energy from having realized a dream.

Not long ago I was talking with friends about peak experiences- adventures that had moved us so much that even talking about them today still made us feel suddenly more alive. I recalled an Outward Bound experience where I had explored caves (without lights), climbed rocks, and hung off a cliff by my toes. Although the experience was both emotionally and physically demanding (lots of bruises), it was also enlivening. Other adventures on my list were equally memorable and stimulating, but in very different ways: attending an opera at La Scala with Ricardo Muti conducting; writing my first book; going to cooking school in Tuscany; water-skiing on Lake Travis in Austin, Texas. Even today, these past adventures raise my energy and make me want to do something new.

Certainly most of us find comfort in routine. Bosses we know how to please, jobs we know inside and out, and friends and family we can now read flawlessly. Comfortable? Indeed. But, energizing? Not likely…unless something new gets thrown into the mix. When we are challenged to stretch, learn, create, or passionately enjoy, most of us feel more alive. And when we succeed, we feel unstoppable. Years later, as we visualize the adventure, we experience that unstoppable feeling all over again.

Recently a friend announced that he was going to spend his vacation swimming with the dolphins. First, he had to take a three-day course. That kind of preparation would have turned many people off. For him, it just added to the value of the adventure. He became even more motivated knowing that a bonus to doing something he'd always wanted to do was learning something new.

What's on your list of things you'd like to do someday? Just having the dream can raise your energy level. Maybe you've always wanted to help build a house for Habitat for Humanity, take a photographic safari in Africa, learn to speak French, go sky diving, build a unique birdhouse, rock infants at a hospital, or take a walking tour in another country.

Perhaps, like some of my friends, you'd count starting a business, going back to school, running a marathon, learning to paint, seeing the Grand Canyon, joining a theater group, raising money for charity, or caring for a grandchild as a peak experience that lifts your energy just thinking about it.

Imagine bounding out of bed each morning with charged anticipation and retiring each night feeling usefully spent. Imagine at each year's end, checking off another adventure from your "someday" list. Suppose all you have to do when your energy wanes, is recall one of your great
adventures. Talk about living!

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6 ways to celebrate Customer Service Week

October 1, 2007

Customer service repWhen was the last time you were wowed by customer service?

This week is national customer service week. It's a time to show appreciation, not only to customers, but to the employees that make the customers happy. It's not often enough that a company will go above and beyond to make a customer happy, but those companies that do, tend to grow. I've always believed that customer service isn't just a department, it's an attitude that must be embraced company-wide.

Here are a few quick ideas to help promote customer service at your company:

  • Give each employee a small desk mirror to remind him or her to smile when talking to customers.
  • Give out positivity awards to employees who have exceptionally positive attitudes
  • Motivational speakers
  • Invite your best customers out to lunch with your customer service reps
  • Enclose candies, or other small gifts in all the orders you ship this week
  • Bonuses! (hear that, boss?)

So what company has impressed you? What sticks out in your mind when you think of outstanding customer service? Leave us a comment and tell us about it.

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A life lesson you can learn from your garden

September 28, 2007

Laura over at Pick the Brain posted an insightful article today. Summer flowers can teach us an great lesson about perseverance and humility.

They produce their seeds, containing the essence of themselves, and give them away. They send the seeds out into the world without any certainty of how many will land on fertile soil and sprout. They send their seeds out without knowing whether their efforts will be welcomed or appreciated.

You can read more about the teachings of a zen gardener here. Hope everyone has a great weekend.

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Who's your Johnny?

September 26, 2007

If you haven't already seen it. Watch our short movie on The Simple Truths of Service. It will change the way you think about customer service. I got this e-mail from a reader yesterday. They've got their own "Johnny" who keeps people coming back to their store. Who's your Johnny?

I was inspired to write to Simple Truths after a friend sent me the story of "Johnny the Bagger." We too at Country Mart, where I work as a night manager, have our own Johnny the bagger. His name is Kenneth (some call him slow), but I call him a drop of sunshine.
Kenneth work as a bagger, carry out, and stocker, and just warms customers hearts with his innocence and caring ways. He greets each customer with "And How are You today?" Then he proceeds to tell them what he is up to lately, never knowing a stranger or failing to greet each and everyone the same.
Kenneth has been working at our store for quite some time and the customers know him. They choose the line he is bagging for and ask where he is if they don't see him. He always greets them with his warm smile and great attitude!
I personally call him my sweety! He has even come back to the store at night when I am closing up to check to see if I need a ride home from work.
That is just Kenneth, always concerned with others and their needs! Some people tease him and know Kenneth can be very gulible. Sometimes they try to play tricks on him, but he comes to me and asks me if what they said to him is true. His comment is always "Oh Really!"
Kenneth warms my heart and makes my day. We all need to have more Kenneth's (or Johnny's) in our daily lives. Few people have the caring ways that Kenneth has. We need to remember the simple things in life are the most important.
So next time you enter the check out line at your local grocery store, remember Kenneth and think, "How are you today!" and smile.
Eileen Weathermon, Country Mart Grocery Store, Savannah, Missouri
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