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    Regular Price: $63.80

    The Simple Truths of Service   +$12.12
    The How of Wow!   +$12.12
    The 100/0 Principle   +$12.12
    212 Service   +$12.12

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    Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

    Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

    product description

    Customer Service is an attitude! Reinforce your service culture with this four book gift set. Each book has an unforgettable message and makes a great meeting takeaway!

    Included in this Set:

    The Simple Truths of Service by Ken Blanchard and Barbara Glanz —Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories. Your customer service team will be bursting with new ways to make your company stand out from the crowd.

    The How of Wow
    by John Murphy — It seems that the secrets behind world-class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service.

    The 100/0 Principle by Al Ritter — Simply put, The 100/0 Principle by Al Ritter is a book that can benefit anyone but is especially useful for any business. Simply put, you can learn how to give 100% to every relationship, customer contact included, and expect nothing in return, although Ii think you'll find most people will rise up to meet you.

    212º Service —Mac Anderson Someone once said, “Life is like a game of tennis. The player who serves well seldom loses.” The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.

    About Authors

    MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

    His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, and What’s the Big Idea?

    KEN BLANCHARD is the Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm founded with his wife, Dr. Marjorie Blanchard, in 1979. He is also cofounder of the Center for FaithWalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

    He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement. Additional books include the inspirational The Simple Truths of Service, which he co-authored with Barbara Glanz, and Heart of a Leader.

    He and his wife, Margie, live and work in San Diego. They spend free time with their beloved dog, Joy.

    BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

    Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; The Simple Truths of Appreciation; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

    She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

    JOHN J. MURPHY is a highly recognized author, speaker and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant and collegiate quarterback, John has appeared on over 400 radio and television stations and his work has been featured in over 50 newspapers nationwide.

    As founder and president of Venture Management Consultants, John specializes in creating high performance team environments, teaching leadership and team development, and leading team kaizen events. He has trained thousands of “change agents” from over 50 countries and helped some of the world’s leading organizations design and implement positive change.

    John is also a critically-acclaimed author and sought-after speaker. His quick-reads include Habits Die Hard, Half-Full, Leading with Passion, Leapfrogging the Competition, Pulling Together and Stepping Up. Additional books include Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Get a Real Life: A Lesson in Personal Empowerment; and The Eight Disciplines: An Enticing Look Into Your Personality.

    AL RITTER is a management consultant and professional speaker, in addition to being an author. He is founder and president of The Ritter Consulting Group, and has consulted for the past 20 years to thousands of people across many industries in both the U.S. and overseas. Al is a leadership coach who works with CEOs, other leaders and teams committed to achieving breakthrough results in their own and their organization’s performance.

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