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“Most of our questions are answered by this simple philosophy.”–Bill Danner

Special Price $11.00

Regular Price: $15.95

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Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

product description

At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great.

In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book.

*All paperback orders will require 5 business days for processing before shipping.

  • Details:
  • Format: Hardcover
  • Trim Size: 6.5" x 6.5"
  • Page Count: 110
  • Video Run Time: 3 mins
  • eBook Format: .epub, .pdf
  • Audio Format: mp3
  • Audio Run Time: 56 mins

Free Discussion Guides

Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

  • Creating a common definition of 212º Service and a great service culture
  • Understanding key concepts such as becoming a servant leader
  • Defining a company vision that will engage the hearts and minds to deliver exceptional service
  • And more…

About Author

MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Finding Joy, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Nature of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, What’s the Big Idea?

What Readers are Saying

Average Rating:
5.0 (based on 43 reviews)

1-5 of 43

RED BEAR
07/188/2018 07/08/2018
  • 5.0
I will read this book again and again.
Simple and straight to the point truths about service beyond expectations.
    Was this review helpful? /
    Dana
    • more than 8 month(s)
    01/17/2018 01/18/2018
    • 5.0
    Excellelnt book on the power of service!
    A wealth of practical information that can be quickly applied within any organization!! Will be buying copies to hand out to many of my clients.
      Was this review helpful? /
      margo
      01/13/2016 01/14/2016
      • 5.0
      Ready to use
      I use this in the interview process, and to keep staff. It is right on target. Just a little more effort and we are winners.
        Bottom Line:
        Yes, I would recommend this to a friend
        Was this review helpful? /
        Pete Schneider
        06/174/2014 06/24/2014
        (1 of 2 customers found this review helpful)
        • 5.0
        212 Service
        Great book! I will be using it with my coaches this fall.
          Was this review helpful? /
          Anonymous
          01/20/2014 01/21/2014
          • 5.0
          212 Service
          We LOVE our books, we bought it for all of our management team because it is exactly what we are focusing on within our organization and it explained it in a simple fun way and only takes a small amount of time to read. It will now be passed on to the rest of the staff and I'm sure it will be met with the same enthusiasm.
            Was this review helpful? /

            1-5 of 43

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