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It's impossible to read Finish Strong and not be inspired. This book is filled with stories about people overcoming adversity to achieve their goals, realize their dreams, and finish strong. Using their experiences as a guide, you can do the same. Read on to learn about a young woman who, after a horrific incident, overcame mental and physical challenges to pursue her passion.

Any business owner will tell you that the only way to build a good company is one satisfied customer at a time. But the most successful employers also know that the only way to build a great company is one raving fan at a time. John Murphy reveals his ten secrets behind world class service in his bestselling book, The How of Wow!

Small changes can make a big difference—all it takes is a little bit of effort. But when times are tough, it isn't always easy to motivate yourself. Here's a tip to help you stay on track.

Businesses love to brag about their customer service, but research shows the average rating customers give service providers is about 5.5 out of 10. Not much to brag about! Providing great service seems like it would be simple—treat your customers the way you would want to be treated. But if it's so simple, how come it's so rare? Here are three stories about what great service can do for your customers—and your business.

The first time I met Jim Fannin, author of The Pebble in the Shoe, he said, "When I speak, I tell people this: 'I can't make you a champion, but I can teach you how to think like one.'"

This is a book about what is holding us back from being the best we can be. Not only does Jim help you to understand the problem, but more importantly, he offers you 5 simple and powerful tools to correct it.