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“Lots of great ideas to keep you on the top of your game in business.”–Chris

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Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

product description

“If you ever think customers are a pain in the butt, try to do business without them.”

When was the last time you were “wowed” by the service you received? Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not.

It seems that the secrets behind world-class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.

In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception.

  • Details:
  • Format: Hardcover
  • Trim Size: 6.5" x 6.5"
  • Page Count: 96
  • eBook Format: .epub
  • Audio Format: mp3

Free Discussion Guides

Are you using The How of Wow! as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

  • Understanding what it takes to really wow customers today
  • Defining who are your “Big C” customers
  • Understanding your customer experience, and what they expect from your organization
  • Using your tangible and intangible assets to really create raving fans. And more…

About Author

JOHN J. MURPHY is a highly recognized author, speaker and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant and collegiate quarterback, John has appeared on over 400 radio and television stations and his work has been featured in over 50 newspapers nationwide.

As founder and president of Venture Management Consultants (www.venturemangementconsultants.com), John specializes in creating high performance team environments, teaching leadership and team development, and leading team kaizen events. He has trained thousands of “change agents” from over 50 countries and helped some of the world’s leading organizations design and implement positive change.

John is also a critically-acclaimed author and sought-after speaker. Among his other books are: Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Pulling Together: The Power of Teamwork; Get a Real Life: A Lesson in Personal Empowerment; and The Eight Disciplines: An Enticing Look Into Your Personality.

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