The Simple Truths of Service

Inspired by Johnny the Bagger

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Overview

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization.

“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths



FREE Discussion Guide

Try using Simple Truths of Service as part of your next training event, team meeting or book club! Our free discussion guide is the perfect companion to the book, and will help you get the most out of your event. Included are discussion points and questions that will help guide your team through this book. Download the guide now!

Product Details

  • Hardcover
  • Size: 6.5" x 6.5"
  • Pages: 80
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