The How of Wow!

Secrets Behind World Class Service

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Overview

“If you ever think customers are a pain in the butt, try to do business without them.”

When was the last time you were “wowed” by the service you received? Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not.

It seems that the secrets behind world-class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.

In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception.

*All paperback orders will require 5 business days for processing before shipping.

Product Details

  • Hardcover
  • Pages: 96

About the Author

JOHN J. MURPHY is a highly recognized author, speaker and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant and collegiate quarterback, John has appeared on over 400 radio and television stations and his work has been featured in over 50 newspapers nationwide.

As founder and president of Venture Management Consultants, John specializes in creating high performance team environments, teaching leadership and team development, and leading team kaizen events. He has trained thousands of “change agents” from over 50 countries and helped some of the world’s leading organizations design and implement positive change.

John is also a critically-acclaimed author and sought-after speaker. His quick-reads include Habits Die Hard, Half-Full, Leading with Passion, Leapfrogging the Competition, Pulling Together and Stepping Up. Additional books include Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Get a Real Life: A Lesson in Personal Empowerment; and The Eight Disciplines: An Enticing Look Into Your Personality.

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