We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS). Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery. All shipments to Canada or international locations are currently shipped by UPS.
We also offer expedited shipping options, and orders will be shipped by your selected method of choice.
How will my order be processed?
After you place your order, you will receive an order confirmation email from firstname.lastname@example.org. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.
Please note that all charges on your account for Simple Truths will appear as Sourcebooks, Inc.
Please review your order immediately. If any changes are needed please contact us as soon as possible. We cannot make changes to your order once you have received your Shipping Confirmation email. For faster response, please call customer care at 1-800-900-3427.
When your order has been processed for shipment, you will receive a Shipping Confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.
Contact us for special corporate discounts and for bulk eBook purchases at 1-800-900-3427, Option 1 or by email.
“Customer Service is not a department…it’s an attitude.”
How true it is! As much as we try to complicate what great service is…it’s really pretty simple. You notice I said simple, not easy.
If your organization’s goal is to create a lasting service culture…you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have “WOWED” their customers and turned them into raving fans! We guarantee that Customer Love by Mac Anderson will get the creative juices flowing and hopefully inspire you and your team to start your own collection of customer love stories.
Mac Anderson’s books have sold over two million copies with a writing style that is so simple, yet so engaging. This one is a must-read for every member of your team. It is also a great way to thank your best customers, while reinforcing your commitment to serve their needs.
*All paperback orders will require 5 business days for processing before shipping.