The How of Wow! Customized Paperback Book
Secrets Behind World Class Service
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When was the last time you were “wowed” by the service you received? Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not.
It seems that the secrets behind world-class service are often just that—secrets!
Wow your own clients and teammates with a customizable version of John Murphy’s Simple Truth’s classic. In The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. In fact, this isn’t just a book about customer service, it’s a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.
In The How of Wow!, John J. Murphy challenges you to differentiate your organization from the pack using his ten secrets behind world-class service, and shows you how to make “wowing” customers the rule, rather than the exception.
Glossy, color paperback cover
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- Customized Books
- Size: 6.5" x 6.5"