The $6,000 Egg Customized Paperback Book

The 10 New Golden Rules of Customer Service

$19.99
September 2016 9781608106998

Ships to United States.

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Overview

The $6,000 Egg represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.

The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. For more ideas on creating an exceptional service culture, try The Simple Truths of Service!


Product Details:
Matte paperback cover
4-color internals
Customizable fields
‚ÄčNo minimum order quantity
Introductory offer: No set up fee

Product Details

Product Details

  • Paperback
  • Size: 6.5" x 6.5"
  • Pages: 104
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