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    Posts tagged 'you can't send a duck to eagle school'

    Making Every Moment Count

    May 22, 2017 5403 Views No comments

    In 1982, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been ranked by a consumer poll as the worst airline in the world. Last in service, last in dependability, and last in profits as a percentage of sales. Yet one year later, in the same poll, they were ranked number one in all three categories. What happened?


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