Your team likely has at least a dozen or more communication channels they monitor regularly. And if you’re like most companies I encounter, you haven't created any guidelines for which tool to use in which situation.
As knowledge workers, the raw material of our work is thinking. Whether our jobs require us to calculate, analyze or create, our brainpower drives the work we do.
If you’re a company leader, chances are you’re unintentionally undermining your team’s productivity. First of all, it’s not your fault.
In many companies, speed of response time is a success metric not only for customer service teams, but for all teams. Based on my work with thousands of leaders over the past two decades, I can tell you that when your team members respond faster, it certainly doesn’t mean they are providing better responses to either internal or external stakeholders.
