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Rule #1 of Highly Effective Leadership: Think Serve, Not Lead

May 23, 2017 813 Views No comments

When your employees think of your leadership style, what do they see? Someone focused only on going up the organizational ladder? Or a servant leader…someone committed to serving both your customers and your employees?

Making Every Moment Count

May 22, 2017 1052 Views No comments

In 1982, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been ranked by a consumer poll as the worst airline in the world. Last in service, last in dependability, and last in profits as a percentage of sales. Yet one year later, in the same poll, they were ranked number one in all three categories. What happened?

Accentuate the Positive and Redirect the Negative

May 21, 2017 2425 Views No comments

The more attention you pay to a behavior, the more it will be repeated. Accentuating the positive and redirecting the negative are the best tools for increasing productivity.

The Most Important Words of Personal Responsibility

May 15, 2017 1938 Views No comments

One of the most important things you can do in times of change is to get your people to understand how taking personal responsibility and recognizing problems as opportunities will not only help the company, but will help them as individuals. In other words, sell the idea of...what's in it for them?

Get Your Priorities in Order

May 14, 2017 410 Views No comments

We don’t do the things we know are good for us because we are so busy taking care of others that we neglect ourselves. The problem isn’t lack of information—we have plenty of information about the importance of sleep, healthy foods, and exercise. The problem is how we prioritize our lives.


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