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About this Book
At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great.
In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book.
The 10 Rules for a Service Culture
212º Service is not only about your customers…it’s also about serving each other! Let one extra degree revolutionize your service.
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Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:
- Creating a common definition of 212º Service and a great service culture
- Understanding key concepts such as becoming a servant leader
- Defining a company vision that will engage the hearts and minds to deliver exceptional service
- And more...
About the Author
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