"I purchased the book for all of our sales staff because customer service is so important! We want our sales staff to create a WOW experience for all of our clients." -MGT Sales
It seems that the secrets behind world-class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares ten secrets behind world-class service. The How of Wow! collection challenges you to differentiate your organization from the pack and shows you how to make “wowing” customers the rule, rather than the exception.