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“Customer
Team building through trust

“It inspires a level of service rarely found today and the best part is it removes the excuse that companies don't have the budget or staff to provide true customer service.”
-Amy Driehorst (9 ½ Principles of Innovative Service)


Help your team provide the ultimate customer experience that leaves a lasting impression of your brand. Use Simple Truths, a 1-hour read, for essential takeaways on customer satisfaction, effective communication, positive attitudes, and more!

 

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212 Service

Employ the extra degree philosophy to create an excellent service culture for you and your team.  That one extra degree of effort, in business, and life can separate the good from the great. In 212º Service real life examples and stories will have your team excited and coming up with their own ideas to make your service culture the best it can be. Customized version available.

eBook version available for your remote employees or gifts.

"The message presented in this book is right on target and offers excellent advice in moving your team and business in the right direction for success." - Ernest Micks

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Attitude is Everything

Attitude is a little thing that can make a big difference. In Attitude is Everything, Vicki Hitzges shares ten ways to help you stay positive, regardless of your circumstances. Visually stunning and filled with great stories, this highly rated, enjoyable book will have your team catching a contagiously good attitude.

eBook version available for your remote employees or gifts.

"I buy this book for every one of my employees. They love it. I love the results!" - Anonymous

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212 The Extra Degree

At 211°, water is hot. At 212°, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree in life makes the difference. That one extra degree of effort, in business and life, can separate the good from the great. 212 The Extra Degree will bring change to you and your team through powerful stories that will inspire and motivate everyone to the next level of success. Customized version available.

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"It is a very powerful concept that changes how you look at life, work and family  don't miss this incredible book!" - Valerie Strawmier

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The Simple Truths of Service

If you want to succeed, it's time to get creative about customer service and reshape the culture around serving the customer.  Through The Simple Truths of Service, your customer facing teams will learn that the truth behind providing great customer service is – inspiring, a vision, surprising, and keeps customers coming back. Plus more! Executive edition and customized version available.

"This book really inspired my team. A great gift for Customer Service Appreciation Week! Great ideas on simple ways to better serve your customers." - Nichole Fischer

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The Butterfly Effect

New York Times best-selling author Andy Andrews shares a compelling and powerful story about a decision one man made over a hundred years ago, and the ripple effect his decision has on us today. It’s a story that will inspire courage and wisdom in your customer facing team, as well as affect the way they treat their co-workers and customers.

eBook version available for your remote employees or gifts.

"I have read 1,000 page tomes that did not contain a fraction of the message and meaning of this tiny book." - Monty Rainey

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The Power of Attitude

Manage your energy levels, reduce your stress, and attack your fears with the power of attitude. In The Power of Attitude, Mac Anderson takes you on a journey of personal discovery in this one-of-a-kind book that addresses what matters most as it relates to success and will help guide you, and your customer facing team members, to develop a positive attitude and keep the passion alive!

eBook version available for your remote employees or gifts.

"If you are struggling in achieving anything in life, then this book will help you gain the right attitude for success!" - David Cantu

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The 100/0 Principle

Use a better method of goal setting  take more calculated steps in reaching the goals you have set for yourself.  Goals: The 10 Rules for Achieving Success is the combination that opens the lock of success and will empower your customer facing team members to reach their goals – whether it be to have the highest satisfaction rating, have the most customer touchpoints, or taking the steps towards a higher position.  eBook, video, and discussion guide available for your remote employees or gifts.

eBook version available for your remote employees or gifts.

"I haven't found a book like this that has such universal application for personal and professional relationships." - Thomas Mason

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Stress is a Choice

In Stress Is a Choice, author David Zerfoss will show you a different way of approaching life that will reduce stress without effecting productivity. Use this book as a pick-me-up for yourself or your customer facing teams and show them that, though they don’t have the easiest job, they can choose to make the best out of it (and their life in general!).

eBook and audio book versions available for your remote employees or gifts.

"This is a simple, but powerful book. It is short enough that even the busiest person can read without excuses, and compact enough to be effective. I love it!!" - Diane Montgomery

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Goals

Use a better method of goal setting  take more calculated steps in reaching the goals you have set for yourself.  Goals: The 10 Rules for Achieving Success is the combination that opens the lock of success and will empower your customer facing team members to reach their goals – whether it be to have the highest satisfaction rating, have the most customer touchpoints, or taking the steps towards a higher position.

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"This little book is truly a blueprint for making all your dreams come true. Simple, powerful, and very thought-provoking." - Wade Shealy

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Finish Strong

Finish strong. It’s a phrase to embrace, to motivate, and to live by. The words embody action. In Finish Strong your customer facing teams will learn from the stories of top performing athletes and professionals who embody the “finish strong” spirit. Empowering everyone who reads it to tackle anything work and life serves up with positivity, commitment, and personal accountability.

eBook and audio book versions available for your remote employees or gifts.

"It serves as a true testament of the power of a positive attitude and proper motivation." - Debbie Shotwell

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Pink Bat

The story of the pink bat will have your team members looking at problems in a whole new way. Teaching us that every problem has a solution, or is at least an opportunity, Pink Bat is an entertaining and easy-to-grasp read that will have your customer support teams thinking outside the box to solve their customer's problems. Giving your customers a great experience, and more reasons to return!

"Pink Bat thinking is critical for my staff...and this little book will open their eyes to a whole new way of thinking." - Anonymous

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The How of Wow!

When was the last time you were 'wowed' by service? World class organizations understand that customer service is an attitude. The How of Wow! will challenge you and your service team to differentiate your organization from the rest by using the 10 secrets behind world-class service. Customized version available.

eBook version available for your remote employees or gifts.

"This one is a homerun and will challenge us to 'think ahead of what the customer thinks they need' and that's huge in what we do every day." - Karen Coughlin

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9 1/2 Principles of Innovative Service

This book is built around “value-unique” – empowering your employees to create unique and unexpected experiences for your customers. When employees get to create not just perform they feel appreciated. Use The 9 ½ Principles of Innovation Service to guide your practice, reveal techniques, and become the subject of glowing remarks!

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"Core principles cleverly packaged in a book that both impassions and delights!" - Susan Oldham

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Customer Love

Create a lasting service culture that is simple, effective, and "wows" your customers. Customer Love by Mac Anderson is filled with unforgettable true stories about individuals and companies who have “wowed” their customers and turned them into raving fans! This one is a must-read for every member of your customer facing team.

eBook version available for your remote employees or gifts.

"I have shared this book with all our managers and plan to incorporate into our new manager training program as soon as possible." - Stephanie Huff

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Half-Full

It can be draining to manage the needs and problems of customers. In Half-Full, author John J. Murphy enlightens us to the fact that our perception becomes our reality, and if we don’t like it, we have the power to change it. Is your glass “half-empty” or “half-full”? More importantly, what is even “in your glass”? Your customer facing team members will have a positive shift in perception after delving into this book.

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"The message presented in this book is right on target and offers excellent advice in moving your team and business in the right direction for success." - Ernest Micks

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The $6,000 Egg

Approach each of your interactions as an opportunity to forge strong ties and see your reputation rise from mediocre to stellar. Even the smallest communication can have the power to create lifelong patrons or alienate once-devoted customers. In The $6000 Egg, you will learn 10 new golden rules of customer service that are essential to the destination of your company. Customized version available.

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"The principles in this book apply to anyone who owns a business or is in the service industry." - Tom

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Unchain the Elephant

It’s easy to get bogged down, bored, and tired of your 9-5 life. Unchain the Elephant is the starting point to breaking free from the chains of monotony and finding your creative, unbridled self. If your customer facing teams felt free to express their creative genius, what would it look like? The possibilities for growth, innovation, and unique problem solving would be limitless.

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"Love how he challenges you to think outside of the box to drive toward your dreams and goals." - Anonymous

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The Power of Positive Doing

You can actually change your thoughts and attitudes by taking positive action, no matter what you're thinking or feeling.  No doubt you’ve heard about the book The Power of Positive Thinking. Well, that is only half of the equation. The Power of Positive Doing is divided into six chapters based on an Action Principle and is exactly the inspiration your team needs to increase customer satisfaction and take positive steps towards reaching their goals.

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"I teach leadership and this book was perfect..." - Kerry

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You're a Leader, Charlie Brown

Every member of the Peanuts gang — no matter their foibles — bring something truly unique to their encounters — finding success in their own unique journeys. Reflecting on what the Peanuts gang can teach us, we can unlock inspiration. Read in the fun and engaging voices of the Peanuts characters, You’re a Leader, Charlie Brown is a must-have for all the personalities on your customer facing teams.

"Great book, well written, the book provides business lessons in a clear and straight-forward manner, while using the characters most everyone can relate to in order to make the point." - Anonymous

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Who Put a Lizard in My Lasagna?

With Who Put a Lizard in My Lasagna? your customer facing team will have the tools to change their attitudes, actions, and discover their own unique gifts. This book provides what they need to make positive changes in their lives which will reflect in the interactions they have with your customers and the goals they’ve set for themselves. A fun and engaging read, your whole team will be searching for their lizard!

"This book is an inspiration lighting bolt of attitude on every page." - Anonymous

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The Gift of Attitude

This dynamic book highlights 18 positive behaviors that positive people use to make a difference! When applied, your customer facing team members will have higher ratings, form better customer relationships, work better as a team, and shift into a better attitude. The Gift of Attitude is a true gift for anyone trying to reach a better mindset for themselves and their team.

eBook version available for your remote employees or gifts.

"We had our departmental Book Club this week and discussed the The Gift of Attitude. The book was a hit." - Bonnie

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