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    “The simplest way to explain great customer service.”–Laura

    $15.95

    As low as: $11.00

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    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

    Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

    Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization.

    “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 80
    • Video Run Time: 3 mins 21 secs
    • Audio Format: mp3

    Free Discussion Guides

    Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

    • Defining what makes you stand out from your competitors
    • Understanding what makes your products and service memorable
    • Creating a personal signature for your products and services
    • Building a service experience from the heart
    • And more…

    About Authors

    KEN BLANCHARD is the Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm founded with his wife, Dr. Marjorie Blanchard, in 1979. He is also cofounder of the Center for FaithWalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

    He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement. Additional books include the inspirational The Simple Truths of Service, which he co-authored with Barbara Glanz, and Heart of a Leader.

    He and his wife, Margie, live and work in San Diego. They spend free time with their beloved dog, Joy.

    BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

    Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; The Simple Truths of Appreciation; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

    She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

    What Readers are Saying

    Average Rating:
    4.8 (based on 29 reviews)

    26-29 of 29

    Karen Danielson
    09/272/2011 09/30/2011
    • 5.0
    The Simple Truths of Service
    Loved it -- recommended it to others
      Was this review helpful? /
      Anonymous
      04/96/2011 04/07/2011
      • 5.0
      The Simple Truths of Service
      Excellent example of customer service, especially with people who have disabilities. Good way to show how you can make a difference in other people's lives!
        Was this review helpful? /
        Carl Rees
        03/80/2011 03/22/2011
        • 5.0
        Highly Recommended
        This is the first book I ordered from Simple Truths. The book and its accompanying video are both inspirational and motivational. The story of Johnny the young grocery bagger is, in itself alone, worth having the book. Following the story of Johnny, the book shares ten timeless truths about great service that are both simple and profound. You will find this book well-worth reading, the video well-worth watching, and the truths well-worth implementing.
          Was this review helpful? /
          D. Spieth
          10/275/2011 10/03/2011
          • 5.0
          The Simple Truths of Service
          I met Barbara over 20 years ago and her message still rings true...and strong. We use the DVD to complement a class on earning customer loyalty and this video creates an immediate understanding of the impact than one person can make. That impact can go far beyond one other person it has the power to touch the organization and even the community.
            Was this review helpful? /

            26-29 of 29

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