My Cart

0 item(s)$0.00
You have no items in your shopping cart.

0

    More Views

    “The simplest way to explain great customer service.”–Laura

    $15.95

    As low as: $11.00

    Ships worldwide

    View Shipping Details
    Quantity Discounts 2-10 11-25 26-100 101+
    Price Per Unit $14.00 $13.00 $12.00 $11.00

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

    Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

    Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization.

    “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 80
    • Video Run Time: 3 mins 21 secs
    • Audio Format: mp3

    Free Discussion Guides

    Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

    • Defining what makes you stand out from your competitors
    • Understanding what makes your products and service memorable
    • Creating a personal signature for your products and services
    • Building a service experience from the heart
    • And more…

    About Authors

    KEN BLANCHARD is the Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm founded with his wife, Dr. Marjorie Blanchard, in 1979. He is also cofounder of the Center for FaithWalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

    He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement. Additional books include the inspirational The Simple Truths of Service, which he co-authored with Barbara Glanz, and Heart of a Leader.

    He and his wife, Margie, live and work in San Diego. They spend free time with their beloved dog, Joy.

    BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

    Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; The Simple Truths of Appreciation; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

    She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

    What Readers are Saying

    Average Rating:
    4.8 (based on 29 reviews)

    16-20 of 29

    Anonymous
    06/176/2012 06/25/2012
    • 5.0
    Excellent Motivator!!!!
    We purchased this video to show to all our employees at town hall meetings. There were tears shed at the beauty of this story. In just three minutes the simple story of Johnny the Bagger hopefully helped our staff realize that they can make a difference in others lives no matter what job they perform. Great!!!!
      Was this review helpful? /
      Paul Chandler
      08/218/2012 08/06/2012
      • 5.0
      The Simple Truths of Service
      Several years ago, someone sent me the link to this video. I loved it. It inspired me to buy dozens of these books to give away. Then one day, I wondered if the movie was the whole book. This was 2 YEARS after I bought my first book! There was SO MUCH MORE than Johnny's story in there! This is a book that you will want to buy in quantity. I am no longer in sales, but its truths still are effective for everyday living. So, watch the movie. But, don't forget to read the book!
        Was this review helpful? /
        Deborah Simmons
        11/309/2012 11/05/2012
        • 5.0
        Highly Recommend
        The book and DVD are a must have!
          Was this review helpful? /
          Anonymous
          04/117/2012 04/27/2012
          • 5.0
          Awesome
          The best story ever. Great for a friend, boss, co-worker.
            Was this review helpful? /
            Anonymous
            03/62/2012 03/03/2012
            • 5.0
            The Simple Truths of Service
            I liked this book very much. I believe the simplest things of life are the best!
              Was this review helpful? /

              16-20 of 29

              What kind of abuse are you reporting?
              Please, wait...

              Need Help? Call: 1-800-900-3427

              *Free standard shipping on U.S. orders of $50 or more and Canadian orders of $99 or more. View our Shipping Policy.

              We have made updates to our Terms of Use and Privacy Policy as of June 1, 2018 to give you more control over your personal information,
              support new data protection laws in the European Union called the General Data Protection Regulation (GDPR), and allow you to make
              more informed privacy choices when you interact with us.
              All content and design copyright © Simple Truths 2020. All Rights Reserved.
              View our Privacy Policy and Terms of Use.