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    “The simplest way to explain great customer service.”–Laura

    $15.95

    As low as: $11.00

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    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

    Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

    Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (Pink Bat and Paper Airplane), this book will become a customer-service classic. These stories will inspire you to create “customer enthusiasm” in your organization.

    “Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book…and then some.” ~ Mac Anderson, founder of Simple Truths

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 80
    • Video Run Time: 3 mins 21 secs
    • Audio Format: mp3

    Free Discussion Guides

    Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

    • Defining what makes you stand out from your competitors
    • Understanding what makes your products and service memorable
    • Creating a personal signature for your products and services
    • Building a service experience from the heart
    • And more…

    About Authors

    KEN BLANCHARD is the Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm founded with his wife, Dr. Marjorie Blanchard, in 1979. He is also cofounder of the Center for FaithWalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

    He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement. Additional books include the inspirational The Simple Truths of Service, which he co-authored with Barbara Glanz, and Heart of a Leader.

    He and his wife, Margie, live and work in San Diego. They spend free time with their beloved dog, Joy.

    BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

    Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; The Simple Truths of Appreciation; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

    She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

    What Readers are Saying

    Average Rating:
    4.8 (based on 29 reviews)

    6-10 of 29

    Joan De Sousa
    05/124/2014 05/05/2014
    (2 of 2 customers found this review helpful)
    • 5.0
    Great Training Material
    I was a CS Manager for many years and was always looking for great training material to inspire our representatives. The story about Johnny should be taught to anyone who wants to improve their customer service. Such a simple read but powerful message.
      Was this review helpful? /
      N. Perry
      01/15/2014 01/16/2014
      • 4.0
      Johnny The Bagger
      Great story with a lot of lessons to be learned.
        Was this review helpful? /
        Nichole Fischer
        10/287/2013 10/15/2013
        (1 of 2 customers found this review helpful)
        • 5.0
        The Simple Truths of Service
        This book really inspired my team. A great gift for Customer Service Appreciation Week! Great ideas on simple ways to better serve your customers.
          Was this review helpful? /
          Karen Grace
          11/310/2013 11/07/2013
          • 5.0
          Get Ready To Smile & Cry
          Three of us at work read this book and loved it. We all shared our excitement we received from reading it. We shared how we smile, laughed and even cried at parts but we definitely loved it and encourage everyone to read it because Customer Service is a dying thing in the USA.
            Was this review helpful? /
            June Wessa
            06/177/2013 06/27/2013
            • 5.0
            The Simple Truths of Service
            I first heard this little book read to a group of 7th graders on a leadership retreat. I was inspired by the simple message that each and every one of us has the potential to shape our world for the better. I especially thought the story of Johnny the Bagger was effective.
              Was this review helpful? /

              6-10 of 29

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