The Simple Truths of Service (with Video)
Inspired by Johnny the Bagger
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Overview
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours?
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.
Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some.” ~ Mac Anderson, founder of Simple Truths
Product Details
- Hardcover
- Size: 6.5" x 6.5"
- Pages: 80