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    “Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry


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    product description

    The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

    Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.

    “This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

    Endorsements for The 9½ Principles of Innovative Service by Chip R. Bell

    "Chip Bell lavishes us with far more than nine-and-a-half ways to make any customer encounter unique.  This book is full of fun stories that will inspire you to add your own special touch to service."  - Daniel H. Pink, author of To Sell is Human, Drive, and A Whole New Mind

     “Full of true stories that will inspire you to delight your customers; this little book has a lot of heart.” - Ken Blanchard, coauthor of the bestselling The One Minute Manager® and Trust Works!

    “A fun book that will turn on the imagination and turn up the passion for everyone who reads it” - Marshall Goldsmith, NY Times bestseller author of Mojo and What Got You Here Won’t Get You There

     “Chip Bell's words light up the pages of this wonderful book, and his ideas will light up your business!  - BJ Gallagher, author of The Power of Positive DOING and the international bestselling A Peacock in the Land of Penguins

    “A wonderfully well written book that’s easy to read with great stories and 9 ½ actionable ideas to create extraordinary customer experiences.”  - Dr. Tony Alessandra, Hall-of-Fame Keynote Speaker and author of The Platinum Rule®

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 112
    • Video Run Time: 2 mins 59 secs
    • eBook Format: .epub

    Free Discussion Guides

    Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Differentiating customer service from innovative service that will take your customer’s breath away
    • Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
    • Building strategies to implement the principles within your own company
    • And more…

    About Author

    DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.

    Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.



    What Readers are Saying

    Average Rating:
    5.0 (based on 20 reviews)

      11-15 of 20

      Karl Speak
      09/258/2013 09/16/2013
      • 5.0
      It's Just That Simple!
      I know Chip Bell. Chip Bell knows all about customer service. Read this book and you will know the importance and power of great customer service. As Chip has taught us for many years, great customer service has more to do with attitude and a willingness to serve than technique. Everyone is capable of delivering great customer service and Chip's anecdotes and aphorisms provide us the simple inspirations needed to step up and serve customers that will enrich every employee's day-to-day work.
        Was this review helpful? /
        Rebecca Henderson
        08/241/2013 08/30/2013
        • 5.0
        I love, Love, LOVE this little book....don't let the small size lead you to believe that the message is small, because it's not. Dr. Bell has absolute filled this book with tons of examples culled from his life experiences. If you're looking for more business, this is a book you've got to read pronto!
          Was this review helpful? /
          Catherine Glawson
          08/241/2013 08/30/2013
          • 5.0
          Another Gem From Chip Bell
          What a fabulous book! From the intriguing title to the practical step by step to the creative and inspiring ideas, "��The 9 1/2 Principles of Innovative Service"��_ is a gem. Chip Bell never ceases to amaze in how he can light the fire of customer service again and again. This is not only a great read however a wonderful gift for both employees and customers. I highly recommend it!!
            Was this review helpful? /
            Jack Malcolm
            08/232/2013 08/21/2013
            • 5.0
            Highly Recommended, But...
            I have a dilemma in writing this review. I enjoyed the book, as I have Chip's other books. It's well-written, it's inspirational, and it makes excellent sense. My problem is that I make a living training salespeople, and if every company followed the principles in this book, there would be no need for salespeople, because no one would ever lose customers. So please tell Chip to quit writing these.
              Was this review helpful? /
              Tony D'Amelio
              08/232/2013 08/21/2013
              • 5.0
              9 1/2 Principles Of Innovative Service
              It's hard to believe such a small book could contain so much great wisdom and advice. Chip Bell has outdone himself. I have been a fan of his work for many years. He expands on a series of simple ideas in such an engaging way - he creates a road map for individuals and organizations looking for inspiration to ratchet up the customer experience. This book will spark people into action. It's already had a big impact on me.
                Was this review helpful? /

                11-15 of 20

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