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    “Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry


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    product description

    The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

    Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.

    “This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

    Endorsements for The 9½ Principles of Innovative Service by Chip R. Bell

    "Chip Bell lavishes us with far more than nine-and-a-half ways to make any customer encounter unique.  This book is full of fun stories that will inspire you to add your own special touch to service."  - Daniel H. Pink, author of To Sell is Human, Drive, and A Whole New Mind

     “Full of true stories that will inspire you to delight your customers; this little book has a lot of heart.” - Ken Blanchard, coauthor of the bestselling The One Minute Manager® and Trust Works!

    “A fun book that will turn on the imagination and turn up the passion for everyone who reads it” - Marshall Goldsmith, NY Times bestseller author of Mojo and What Got You Here Won’t Get You There

     “Chip Bell's words light up the pages of this wonderful book, and his ideas will light up your business!  - BJ Gallagher, author of The Power of Positive DOING and the international bestselling A Peacock in the Land of Penguins

    “A wonderfully well written book that’s easy to read with great stories and 9 ½ actionable ideas to create extraordinary customer experiences.”  - Dr. Tony Alessandra, Hall-of-Fame Keynote Speaker and author of The Platinum Rule®

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 112
    • Video Run Time: 2 mins 59 secs
    • eBook Format: .epub

    Free Discussion Guides

    Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Differentiating customer service from innovative service that will take your customer’s breath away
    • Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
    • Building strategies to implement the principles within your own company
    • And more…

    About Author

    DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.

    Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.



    What Readers are Saying

    Average Rating:
    5.0 (based on 20 reviews)

      6-10 of 20

      Susan Oldham
      09/253/2013 09/11/2013
      • 5.0
      Pure Genius!
      Chip has done it again with his newest book.......core principles cleverly packaged in a book that both impassions and delights! As a keen conversation piece, this book should hold a spot on every Board room conference table, on every manager's desk, and in every customer rep's cubicle! An easy, fun, "story rich" read for everyone wanting to raise the bar on customer loyalty!
        Was this review helpful? /
        Mari Pat Varga
        09/252/2013 09/10/2013
        • 5.0
        Best Holiday Gift For Every Customer
        Every year I struggle with what token of appreciation I could give my clients for the holidays. Chip Bell made it easy for me this year with his new "The 9-1/2 Principles of Innovative Service." It's a small package but one that is chocked full of great ideas, wise perspectives, engaging anecdotes and humor. It is the perfect stocking stuffer or thank you gift. No one knows more about creating an amazing customer experience that Chip Bell. Bravo!
          Was this review helpful? /
          Mary Beth Lemoine
          09/266/2013 09/24/2013
          • 5.0
          9-1/2 Principles Of Innovative Service
          Excellent. Loved reading it. Thanks.
            Was this review helpful? /
            Tom Berger
            09/266/2013 09/24/2013
            • 5.0
            Spot On!
            Once again, the leading authority on the topic of Client Service has given us new Guideposts... I have kept this book with me to remind myself that it is by serving others that my team wins! Lessons taught and Meaningful anecdotes told as only Chip Bell can tell them... for business and for life.
              Was this review helpful? /
              Crystal Walker, PhD
              09/266/2013 09/24/2013
              (1 of 1 customers found this review helpful)
              • 5.0
              Don't Miss This Book!
              This book is a must read! Working in HR, the only product our team offers is Customer Service and this book has captured the essence of how to practice that! I have know Chip for some time and this book is one of his best!
                Was this review helpful? /

                6-10 of 20

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