My Cart

0 item(s)$0.00
You have no items in your shopping cart.



    As low as: $11.00

    Ships worldwide

    View Shipping Details
    Quantity Discounts 2-10 11-25 26-100 101+
    Price Per Unit $14.00 $13.00 $12.00 $11.00

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    Today’s consumer doesn’t order dinner, buy a pair of shoes, visit a museum, or even listen to a CD without first reading online reviews. Learn how to consistently generate positive reviews with 5 Stars: Building High Ratings and High Trust in the Digital Age.

    Consumer trust is the most important influencer a brand can have because it yields positive online ratings, which in turn yield high profits. To be successful in the current market, you must learn to use consumer trust and technology to your advantage. 5 Stars explores three concepts that will guide you as you work to accomplish this:

    1. Trust that you’re doing the right thing
    2. Trust that your customers can acknowledge that
    3. Trust that social media and technology drive more business

    Technology can help or harm your company, depending on how you use it. On the one hand, it provides the most innovative and efficient ways to reach your audiences and gain their trust. Yet, it can also distract you from your goals. 5 Stars is filled with tips and tricks to help you end that unproductive cycle and harness technology to create success.

    • Details:
    • Page Count: 160

    About Authors

    DEBRA DUNCAN is president of American Television Ventures and has been a pioneer in the direct response television industry. Starting in college, she was a producer of Everybody’s Money Matters on the Lifetime Television Network. She has written, produced, and directed more than one hundred direct response TV programs, and has great insights on how to frame your message so that people will respond.

    Deb is the author of two children’s fairy tales, A Thousand Princes and Mrs. Prince, as well as several screenplays. In addition, Deb co-authored The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) and 5 Stars with husband Todd Duncan.

    TODD DUNCAN has earned a transformative reputation worldwide as a top trainer, motivator, and personal coach for business professionals in the sales, mortgage, real estate, and financial services industries. Todd’s influence in the peak-performance world impacts more than 250,000 people annually around the globe, and he has personally coached some of the world’s top-producing sales professionals.

    Todd is the author sixteen books, including the New York Times bestsellers Time Traps: Proven Strategies for Swamped Salespeople and High Trust Selling: Make More Money in Less Time with Less Stress. In addition, he authored the inspirational book Sales Motivation and co-authored the customer service must-reads The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) and 5 Stars with wife Deb Duncan. His books are in forty- four languages with more than one million copies in print. Todd has been featured in the New York Times, the Wall Street Journal, the Los Angeles Times, the Seattle Times, Entrepreneur magazine, and SUCCESS magazine, and on the Success Network, The Dave Ramsey Show, and FOX News, among other media outlets.

    What Readers are Saying

    Average Rating:
    5.0 (based on 2 reviews)

    2 Item(s)

    • more than 2 month(s)
    09/253/2019 09/11/2019
    • 5.0
    Excellent book to give out!
    This book has an incredible message with great ideas and reminders for delivering excellent customer service. The author is a top coach for mortgage lenders but writes this book to apply to anyone working in sales or customer service. I have bought several copies to have my coworkers read and give out to business partners.
      Was this review helpful? /
      10/293/2016 10/20/2016
      (2 of 3 customers found this review helpful)
      • 5.0
      Makes you think
      Short and to the point, my kind if book and it caused me to step back and think about me. Great read and great gift.
        Bottom Line:
        Yes, I would recommend this to a friend
        Was this review helpful? /

        2 Item(s)

        What kind of abuse are you reporting?
        Please, wait...

        Need Help? Call: 1-800-900-3427

        *Free standard shipping on U.S. orders of $50 or more and Canadian orders of $99 or more. View our Shipping Policy.

        We have made updates to our Terms of Use and Privacy Policy as of June 1, 2018 to give you more control over your personal information,
        support new data protection laws in the European Union called the General Data Protection Regulation (GDPR), and allow you to make
        more informed privacy choices when you interact with us.
        All content and design copyright © Simple Truths 2020. All Rights Reserved.
        View our Privacy Policy and Terms of Use.