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    “Most of our questions are answered by this simple philosophy.”–Bill Danner

    $15.95

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    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    Simple Truths Exclusive Logo
    212º Service
    is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.

    The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!

    *All paperback orders will require 5 business days for processing before shipping.

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 110
    • Video Run Time: 3 mins
    • eBook Format: .epub, .pdf
    • Audio Format: mp3
    • Audio Run Time: 56 mins

    Free Discussion Guides

    Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Creating a common definition of 212º Service and a great service culture
    • Understanding key concepts such as becoming a servant leader
    • Defining a company vision that will engage the hearts and minds to deliver exceptional service
    • And more…

    About Author

    MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

    His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, and What’s the Big Idea?

    What Readers are Saying

    Average Rating:
    5.0 (based on 43 reviews)

    36-40 of 43

    Mary Hawks
    04/94/2011 04/05/2011
    • 5.0
    212 Service
    This should be read by ALL Management in any Business or Corporation. Then it should be read by the employees. A Great Book.
      Was this review helpful? /
      M. Stewart
      04/94/2011 04/05/2011
      • 5.0
      Get Motivated!
      These books are short and to the point. They pack so much information into a few phrases! Words to live by and to get a team motivated.
        Was this review helpful? /
        Debra Sanford
        04/94/2011 04/05/2011
        • 5.0
        212 Service
        212 Service is an excellent corporate leadership and motivational book. A continuation from 212, it further defines 212 principles in the workplace. The individual testimonial stories of the principles in action with highly known companies and individuals are really the icing on the cake. Great short read. Very applicable to the workplace and to the home.
          Was this review helpful? /
          John Kessler
          04/94/2011 04/05/2011
          • 5.0
          Need This On Your Desk
          This book was recommended by Todd Durkin from Fitness Quest 10 in his new book, "The Impact Body Plan". This book is a must for everyone to have on their desk for a quick inspirational pick-me-up.
            Was this review helpful? /
            Cyndy Warnier
            04/94/2011 04/05/2011
            • 5.0
            Exceptional Insight
            I read this book quickly, then for a few days read and reread it to let those seemingly insignificant words sink in and it was well worth my time. I work in a non-profit ministry retreat center and shared this with our director and hope to share it with staff. The godly principles in this short treasure of a book are invaluable.
              Was this review helpful? /

              36-40 of 43

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