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    “Most of our questions are answered by this simple philosophy.”–Bill Danner


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    product description

    Simple Truths Exclusive Logo
    212º Service
    is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.

    The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!

    *All paperback orders will require 5 business days for processing before shipping.

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 110
    • Video Run Time: 3 mins
    • eBook Format: .epub, .pdf
    • Audio Format: mp3
    • Audio Run Time: 56 mins

    Free Discussion Guides

    Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Creating a common definition of 212º Service and a great service culture
    • Understanding key concepts such as becoming a servant leader
    • Defining a company vision that will engage the hearts and minds to deliver exceptional service
    • And more…

    About Author

    MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

    His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, and What’s the Big Idea?

    What Readers are Saying

    Average Rating:
    5.0 (based on 43 reviews)

    21-25 of 43

    Todd Duncan
    11/313/2011 11/10/2011
    • 5.0
    212 Service
    A game changer! This little book has changed the way we think about service. It takes only 30 minutes to read and believe me, I couldn't put it down!
      Was this review helpful? /
      Greg Anderson
      11/313/2011 11/10/2011
      • 5.0
      212 Service
      It was the perfect way to end our sales meeting. We showed the 212̴1/4 Service movie, and gave everyone a copy of the book.
        Was this review helpful? /
        Drake Saylors
        04/99/2011 04/10/2011
        • 5.0
        212 Degrees
        Such a real reminder about how just that "additional extra effort" can make the difference, can produce the pay-off, in accomplishment: 1 more sales call late in the day // 1 more phone call to either a customer, or family member //staying 1 more minute to hear someone's story to completion // 1 more handwritten letter // 1 more compliment(added to the 3 other sincere ones we're supposed to issue - EVERY day, right?) - you get the picture. All I have to do is begin counting to myself: "two-hundred & nine, two-hundred & ten, two-hundred & eleven..." and it sets my mind in a creative mode looking for that "one more degree" of SOMETHING, now. Wonderful stuff. Thank you for the resource.
          Was this review helpful? /
          Betsy Gaskins Mcclaine
          09/258/2011 09/16/2011
          • 5.0
          212 Service
          Outstanding - provides focus and energy to elevate service excellence initiative - great DVD to convey message in brief 3 minutes. Inspiring to our team.
            Was this review helpful? /
            Dr. A.E. Wright
            04/97/2011 04/08/2011
            • 5.0
            212 Service
            loved it, will be placing it in our book club
              Was this review helpful? /

              21-25 of 43

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