My Cart

0 item(s)$0.00
You have no items in your shopping cart.

0

    “Most of our questions are answered by this simple philosophy.”–Bill Danner

    $15.95

    As low as: $11.00

    Ships worldwide

    View Shipping Details
    Quantity Discounts 2-10 11-25 26-100 101+
    Price Per Unit $14.00 $13.00 $12.00 $11.00

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    Contact us for special corporate discounts at 1-800-900-3427, Option 1 or by email.

    product description

    Simple Truths Exclusive Logo
    212º Service
    is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.

    The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!

    *All paperback orders will require 5 business days for processing before shipping.

    • Details:
    • Format: Hardcover
    • Trim Size: 6.5" x 6.5"
    • Page Count: 110
    • Video Run Time: 3 mins
    • eBook Format: .epub, .pdf
    • Audio Format: mp3
    • Audio Run Time: 56 mins

    Free Discussion Guides

    Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

    • Creating a common definition of 212º Service and a great service culture
    • Understanding key concepts such as becoming a servant leader
    • Defining a company vision that will engage the hearts and minds to deliver exceptional service
    • And more…

    About Author

    MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition, including thousands of motivational posters. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

    His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, and What’s the Big Idea?

    What Readers are Saying

    Average Rating:
    5.0 (based on 43 reviews)

    6-10 of 43

    Loni Hanlon
    01/16/2014 01/17/2014
    • 5.0
    Service 212
    This is a wonderful book!! We do healthcare consulting and we gave the book out to our clients and we included it into our discussion at three of our seminars across the country!
      Was this review helpful? /
      George Marquez
      09/254/2013 09/12/2013
      • 5.0
      212 Service
      212 Service represents an excellent model to compliment our Customer Service training here at North Lake College. Great products!
        Was this review helpful? /
        Robyn Martin
        11/321/2013 11/18/2013
        • 5.0
        212 Degrees Customer Service
        I really enjoyed the book. A very easy read and very good information.
          Was this review helpful? /
          Carolyn Bunzendahl
          05/147/2013 05/28/2013
          • 5.0
          Highly Recommended
          Great, short read. Good reminders of Servant Leadership. DVD inspirational.
            Was this review helpful? /
            Matthew Reed
            03/83/2013 03/25/2013
            • 5.0
            212 Service
            Just found out that the Michigan basketball coach used this concept to motivate his team before they played their first game in the NCAA tournament. Great book and concepts.
              Was this review helpful? /

              6-10 of 43

              What kind of abuse are you reporting?
              Please, wait...

              Need Help? Call: 1-800-900-3427

              *Free standard shipping on U.S. orders of $50 or more and Canadian orders of $99 or more. View our Shipping Policy.

              We have made updates to our Terms of Use and Privacy Policy as of June 1, 2018 to give you more control over your personal information,
              support new data protection laws in the European Union called the General Data Protection Regulation (GDPR), and allow you to make
              more informed privacy choices when you interact with us.
              All content and design copyright © Simple Truths 2020. All Rights Reserved.
              View our Privacy Policy and Terms of Use.