212 Service

The 10 Rules for Creating a Service Culture

$15.95
January 2013 9781608101276

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Overview

212º Service is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience. Learn how extraordinary results can begin with one small change and lead to customer service success. The concept is simple: At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. That one extra degree makes the difference and can separate the good from the great.

The 212º concept is vividly illustrated through powerful stories that will engage the hearts and minds of yourself and your team. The ten rules for creating a service culture will motivate your business to take customer service to the next level. Want to learn more about the 212º concept? Try 212º The Extra Degree!

Product Details

  • Hardcover
  • Size: 6.5" x 6.5"
  • Pages: 110
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