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“Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry


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product description

The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.

“This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

Endorsements for The 9½ Principles of Innovative Service by Chip R. Bell

"Chip Bell lavishes us with far more than nine-and-a-half ways to make any customer encounter unique.  This book is full of fun stories that will inspire you to add your own special touch to service."  - Daniel H. Pink, author of To Sell is Human, Drive, and A Whole New Mind

 “Full of true stories that will inspire you to delight your customers; this little book has a lot of heart.” - Ken Blanchard, coauthor of the bestselling The One Minute Manager® and Trust Works!

“A fun book that will turn on the imagination and turn up the passion for everyone who reads it” - Marshall Goldsmith, NY Times bestseller author of Mojo and What Got You Here Won’t Get You There

 “Chip Bell's words light up the pages of this wonderful book, and his ideas will light up your business!  - BJ Gallagher, author of The Power of Positive DOING and the international bestselling A Peacock in the Land of Penguins

“A wonderfully well written book that’s easy to read with great stories and 9 ½ actionable ideas to create extraordinary customer experiences.”  - Dr. Tony Alessandra, Hall-of-Fame Keynote Speaker and author of The Platinum Rule®

  • Details:
  • Format: Hardcover
  • Trim Size: 6.5" x 6.5"
  • Page Count: 112
  • Video Run Time: 2 mins 59 secs
  • eBook Format: .epub

Free Discussion Guides

Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

  • Differentiating customer service from innovative service that will take your customer’s breath away
  • Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
  • Building strategies to implement the principles within your own company
  • And more…

About Author

DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.

Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.



What Readers are Saying

Average Rating:
5.0 (based on 20 reviews)

    1-5 of 20

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    John Patterson
    08/230/2013 08/19/2013
    • 5.0
    Absolute Must Read!
    Chip Bell has done it again! 9 1/2 Principles of Innovative Service is a spectacular "how to"��_ book for creating an experience that makes today's tough customers swoon with delight! Drawing on his over 30 years of consulting with some of the most innovative brands in the world "�� Ritz Carlton Hotels, Harley Davidson, USAA, etc.- Chip has created a very real world guide with great strategies for delivering value unique experiences to deal with the increased expectations all customer possess today. It is an especially enjoyable read with all of Chip's great stories which help the reader remember what it takes to deliver innovative service. 9 1/2 Principles of Innovative Service is a practice-focused blueprint and creativity-building workbook that includes tips for delivering an unexpectedly positive experience that drives loyalty from today's picky and fickle customer. This simple book is full of remarkable nuggets for wowing customers and is absolutely Chip Bell at his best. It is a must read for all!
      Was this review helpful? /
      Amy Driehorst
      08/231/2013 08/20/2013
      • 5.0
      Entertaining And Inspiring
      I spent many years in retail sales and management--at a time when we aimed for personal service and attention to detail. Those days seem long gone. At least they did until I read Chip's book! It inspires a level of service rarely found today and the best part is it removes the excuse that companies don't have the budget or staff to provide true customer service. His ideas will ignite a spark to let service providers everywhere know that the power to make their customers swoon, smile and sing their praises lies within themselves!
        Was this review helpful? /
        Jack Malcolm
        08/232/2013 08/21/2013
        • 5.0
        Highly Recommended, But...
        I have a dilemma in writing this review. I enjoyed the book, as I have Chip's other books. It's well-written, it's inspirational, and it makes excellent sense. My problem is that I make a living training salespeople, and if every company followed the principles in this book, there would be no need for salespeople, because no one would ever lose customers. So please tell Chip to quit writing these.
          Was this review helpful? /
          Tony D'Amelio
          08/232/2013 08/21/2013
          • 5.0
          9 1/2 Principles Of Innovative Service
          It's hard to believe such a small book could contain so much great wisdom and advice. Chip Bell has outdone himself. I have been a fan of his work for many years. He expands on a series of simple ideas in such an engaging way - he creates a road map for individuals and organizations looking for inspiration to ratchet up the customer experience. This book will spark people into action. It's already had a big impact on me.
            Was this review helpful? /
            Rebecca Henderson
            08/241/2013 08/30/2013
            • 5.0
            I love, Love, LOVE this little book....don't let the small size lead you to believe that the message is small, because it's not. Dr. Bell has absolute filled this book with tons of examples culled from his life experiences. If you're looking for more business, this is a book you've got to read pronto!
              Was this review helpful? /

              1-5 of 20

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