My Cart

0 item(s)$0.00
You have no items in your shopping cart.

0

More Views

$15.95

Ships worldwide

View Shipping Details

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

product description

“Customer Service is not a department…it’s an attitude.”

How true it is! As much as we try to complicate what great service is…it’s really pretty simple. You notice I said simple, not easy.

If your organization’s goal is to create a lasting service culture…you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have “WOWED” their customers and turned them into raving fans! We guarantee that Customer Love by Mac Anderson will get the creative juices flowing and hopefully inspire you and your team to start your own collection of customer love stories.

Mac Anderson’s books have sold over two million copies with a writing style that is so simple, yet so engaging. This one is a must-read for every member of your team. It is also a great way to thank your best customers, while reinforcing your commitment to serve their needs.

*All paperback orders will require 5 business days for processing before shipping.

  • Details:
  • Format: Hardcover
  • Trim Size: 6.5" x 6.5"
  • Page Count: 128
  • Video Run Time: 2 mins 43 secs
  • eBook Format: .epub
  • Audio Format: mp3

About Author

MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Finding Joy, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Nature of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, What’s the Big Idea?

What Readers are Saying

Average Rating:
4.8 (based on 15 reviews)

1-5 of 15

Page:
  1. 1
  2. 2
  3. 3
Noah
  • more than 8 month(s)
04/110/2018 04/21/2018
  • 5.0
Very Good resource material
Used the video in my Auto Claims service class and people liked it. Gave some your website.
    Was this review helpful? /
    Ginabautista
    11/325/2013 11/22/2013
    • 4.0
    Customer Service Is Not A Department, It's An Attitude
    Great examples of what others have done for quality customer service. Great book to inspire you to become one of these great examples! It reminds one why you are in service or sales & how to treat the public. Face to face interaction & attitude is everything. It reminds one about the importance of customer satisfaction. The stories of Nordstrom, Southwest Airlines, United Airlines, Starbucks are all excellent. The Ten Phrases for customer love are great. They should be used on wall posters & at desks to remind people how to treat their customers whether in person or on the telephone.
      Was this review helpful? /
      Willie Johnson
      03/78/2013 03/20/2013
      • 4.0
      Customer Love
      A quick and good read. Intriguing short stories.
        Was this review helpful? /
        Anonymous
        02/33/2013 02/03/2013
        • 4.0
        Great
        Great information regarding 10 customer services points - I will share with my team!
          Was this review helpful? /
          Cindy Gray
          01/24/2013 01/25/2013
          • 5.0
          5 Star
          My service, as always, was terrific. Lance Vanderhagen is my Customer Rep and he is so wonderful to work with. I really appreciate his timely responses and getting my orders to me on time. I'm very impressed and will continue to purchase from Simple Truths. Thank you, Cindy Gray
            Was this review helpful? /

            1-5 of 15

            Page:
            1. 1
            2. 2
            3. 3
            What kind of abuse are you reporting?
            Please, wait...

            Need Help? Call: 1-800-900-3427 • LIVE ONLINE CHAT

            *Free standard ground shipping on U.S. orders of $50 or more and Canadian orders of $99 or more. View our Shipping Policy.

            We have made updates to our Terms of Use and Privacy Policy as of June 1, 2018 to give you more control over your personal information,
            support new data protection laws in the European Union called the General Data Protection Regulation (GDPR), and allow you to make
            more informed privacy choices when you interact with us.
            All content and design copyright © Simple Truths 2018. All Rights Reserved.
            View our Privacy Policy and Terms of Use.