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    Customer Experience

    Customer Experience

    Help your team provide the ultimate customer experience and leave a lasting impression of your brand.

    Use Simple Truths, a 1-hour read, for essential takeaways on:

    • Customer Satisfaction
    • Effective Communication
    • Positive Attitude
    • And More!

    Discussion Guides for Training
    Custom Books
    Videos for Training
    Corporate Discounts


    1. 212 Service – The 10 Rules for Creating a Service Culture

      $15.95 As low as: $11.00

      “Most of our questions are answered by this simple philosophy.”–Bill Danner

      Employ the extra degree philosophy to create an excellent service culture for you and your team.

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    2. Who Put a Lizard in My Lasagna? Paperback* – *All paperback orders will require 5 business days for processing before shipping.* Change Your Attitude, Change Your Life

      “This book is an inspiration lightning bolt of attitude on every page.”–Anonymous

      Every page shares a bright and bold lesson of the importance of developing a positive attitude and persevering to take your life to the next level.

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    3. Stress Is a Choice Paperback* – *All paperback orders will require 5 business days for processing before shipping.* 10 Rules to Simplify Your Life

      $15.95 As low as: $11.00

      “Such a good book that we use in our Leadership Training Programs, I purchase large quantities for our classes.” — Kathy

      If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life.

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    4. The How of Wow! – Secrets Behind World Class Service

      $15.95 As low as: $11.00

      “Lots of great ideas to keep you on the top of your game in business.”–Chris

      When was the last time you were "wowed" by service? Develop lasting relationships in your customer base.

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    5. Create a lasting service culture that is both simple, effective, and has "wowed" customers.

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    6. Half-Full – Your Perception Becomes Your Reality

      Special Price $10.00

      Regular Price: $15.95

      “Helped in changing my perception… which I was holding onto for a long time.”–Yogesh Vaghani

      Make your perception of the world the reality that brings you closer to your goals.

      Learn More
    7. The $6,000 Egg (Paperback* and eBook only) – *All paperback orders will require 5 business days for processing before shipping.* The 10 New Golden Rules of Customer Service

      $15.95 As low as: $11.00

      "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life." – Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

      Approach each of your interactions as an opportunity to forge strong ties and see your reputation rise from mediocre to stellar in no time.

      Learn More
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