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    Customer Experience

    Customer Experience

    Help your team provide the ultimate customer experience and leave a lasting impression of your brand.

    Use Simple Truths, a 1-hour read, for essential takeaways on:

    • Customer Satisfaction
    • Effective Communication
    • Positive Attitude
    • And More!

    Discussion Guides for Training
    Custom Books
    Videos for Training
    Corporate Discounts


    1. 212 Service – The 10 Rules for Creating a Service Culture

      $15.95 As low as: $11.00

      “Most of our questions are answered by this simple philosophy.”–Bill Danner

      Employ the extra degree philosophy to create an excellent service culture for you and your team.

      Learn More
    2. Attitude Is Everything – Ten Rules For Staying Positive

      Special Price $10.00

      Regular Price: $15.95

      “Fun, creative, motivating, and inspiring.”–Anonymous

      Attitudes are contagious. Is yours worth catching? Build a happier you!

      Learn More
    3. The Butterfly Effect – How Your Life Matters

      $15.95 As low as: $11.00

      “See inside the true meaning of doing the next right thing.”–Floydette Gaskill

      Discover what matters to you as you achieve a life of “permanent purpose.”

      Learn More
    4. The Power of Attitude

      $15.95 As low as: $11.00

      “It is sure to pick anyone up who is feeling down.”–Christine Moyer

      Manage your energy levels, reduce your stress, and attack your fears with the power of attitude!

      Learn More
    5. The 100/0 Principle – The Secret of Great Relationships

      $15.95 As low as: $11.00

      “A…universal application for personal and professional relationships.”–Thomas Morgan

      Much of your life’s satisfaction comes down to the quality of your relationships. Employ the 100/0 principle to improve these relationships exponentially.

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    6. Stress Is a Choice Paperback* – *All paperback orders will require 5 business days for processing before shipping.* 10 Rules to Simplify Your Life

      $15.95 As low as: $11.00

      “Such a good book that we use in our Leadership Training Programs, I purchase large quantities for our classes.” — Kathy

      If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life.

      Learn More
    7. Goals – The 10 Rules for Achieving Success

      Special Price $10.00

      Regular Price: $15.95

      “I finally wrote down my goals and am sticking to them. Love the book.”–Anonymous

      Use a better method of goalsetting; take more calculated steps in reaching the goals you have set for yourself.

      Learn More
    8. Finish Strong – Amazing Stories of Courage and Inspiration

      $15.95 As low as: $11.00

      “A very important and timeless message… It is never too late to get motivated and finish strong.”–Donald Meyncke

      Create a powerful platform for high performance achievement across all aspects of your life. You’ll know at the end of the day that you gave all you have to give.

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    9. The How of Wow! – Secrets Behind World Class Service

      $15.95 As low as: $11.00

      “Lots of great ideas to keep you on the top of your game in business.”–Chris

      When was the last time you were "wowed" by service? Develop lasting relationships in your customer base.

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    10. The 9 1/2 Principles of Innovative Service

      $15.95 As low as: $11.00

      “Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry

      An engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

      Learn More
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