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    Customer Experience

    Customer Experience

    Help your team provide the ultimate customer experience and leave a lasting impression of your brand.

    Use Simple Truths, a 1-hour read, for essential takeaways on:

    • Customer Satisfaction
    • Effective Communication
    • Positive Attitude
    • And More!

    Discussion Guides for Training
    Custom Books
    Videos for Training
    Corporate Discounts


    1. The Simple Truths of Service (Ignite Reads) – Inspired by Johnny the Bagger

      $16.99 As low as: $11.00

      “The simplest way to explain great customer service.”–Laura

      Read a FREE excerpt!

      Learn More
    2. Pink Bat – Turning Problems into Solutions

      Special Price $10.00

      Regular Price: $15.95

      “Insightful! Reminding us that things are only as we’re conditioned to see them.”–Anthony Steward

      Turn the problems in your life into opportunities with a renewed sense of optimism and drive.

      Learn More
    3. Keep It Simple (Ignite Reads) – Unclutter Your Mind to Uncomplicate Your Life

      $16.99 As low as: $11.00

      “I'll get the book for my entire team because it teaches what it preaches.”–Mark Rotruck

      Read a FREE excerpt!
      Learn More
    4. 212 The Extra Degree (Ignite Reads) – Extraordinary Results Begin with One Small Change

      $16.99 As low as: $11.00

      “212 is the motto of my business and I make sure it is evident on every job.”–Anonymous

      Read a FREE excerpt!

      Learn More
    5. 212 Service – The 10 Rules for Creating a Service Culture

      $15.95 As low as: $11.00

      “Most of our questions are answered by this simple philosophy.”–Bill Danner

      Employ the extra degree philosophy to create an excellent service culture for you and your team.

      Learn More
    6. Attitude Is Everything – Ten Rules For Staying Positive

      Special Price $10.00

      Regular Price: $15.95

      “Fun, creative, motivating, and inspiring.”–Anonymous

      Attitudes are contagious. Is yours worth catching? Build a happier you!

      Learn More
    7. The Butterfly Effect – How Your Life Matters

      $15.95 As low as: $11.00

      “See inside the true meaning of doing the next right thing.”–Floydette Gaskill

      Discover what matters to you as you achieve a life of “permanent purpose.”

      Learn More
    8. The Power of Attitude

      $15.95 As low as: $11.00

      “It is sure to pick anyone up who is feeling down.”–Christine Moyer

      Manage your energy levels, reduce your stress, and attack your fears with the power of attitude!

      Learn More
    9. The 100/0 Principle – The Secret of Great Relationships

      $15.95 As low as: $11.00

      “A…universal application for personal and professional relationships.”–Thomas Morgan

      Much of your life’s satisfaction comes down to the quality of your relationships. Employ the 100/0 principle to improve these relationships exponentially.

      Learn More
    10. Stress Is a Choice Paperback* – *All paperback orders will require 5 business days for processing before shipping.* 10 Rules to Simplify Your Life

      $15.95 As low as: $11.00

      “Such a good book that we use in our Leadership Training Programs, I purchase large quantities for our classes.” — Kathy

      If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life.

      Learn More
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