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Customer Experience

Customer Experience

Help your team provide the ultimate customer experience and leave a lasting impression of your brand.

Use Simple Truths, a 1-hour read, for essential takeaways on:

• Customer Satisfaction
• Effective Communication
• Positive Attitude
• And More!

Discussion Guides for Training
Custom Books
Videos for Training
Corporate Discounts


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  1. 212 Service – The 10 Rules for Creating a Service Culture

    $15.95 As low as: $11.00

    “Most of our questions are answered by this simple philosophy.”–Bill Danner

    Employ the extra degree philosophy to create an excellent service culture for you and your team.

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  2. Attitude Is Everything – Ten Rules For Staying Positive

    $15.95 As low as: $11.00

    “Fun, creative, motivating, and inspiring.”–Anonymous

    Attitudes are contagious. Is yours worth catching? Build a happier you!

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  3. 212 The Extra Degree

    $15.95 As low as: $11.00

    “212 is the motto of my business and I make sure it is evident on every job.”–Anonymous

    At 211°, water is hot. At 212°, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree in life makes the difference.

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  4. The Simple Truths of Service – Inspired by Johnny the Bagger

    $15.95 As low as: $11.00

    “The simplest way to explain great customer service.”–Laura

    If you want to succeed, it’s time to get creative about customer service and reshape the culture around serving the customer.

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  5. The Butterfly Effect – How Your Life Matters

    $15.95 As low as: $11.00

    “See inside the true meaning of doing the next right thing.”–Floydette Gaskill

    Discover what matters to you as you achieve a life of “permanent purpose.”

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  6. The Power of Attitude

    $15.95 As low as: $11.00

    “It is sure to pick anyone up who is feeling down.”–Christine Moyer

    Manage your energy levels, reduce your stress, and attack your fears with the power of attitude!

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  7. The 100/0 Principle – The Secret of Great Relationships

    $15.95 As low as: $11.00

    “A…universal application for personal and professional relationships.”–Thomas Morgan

    Much of your life’s satisfaction comes down to the quality of your relationships. Employ the 100/0 principle to improve these relationships exponentially.

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  8. Stress Is a Choice – 10 Rules to Simplify Your Life

    $15.95 As low as: $11.00

    “Such a good book that we use in our Leadership Training Programs, I purchase large quantities for our classes.” — Kathy from Dearborn Michigan

    If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life.

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  9. Goals – The 10 Rules for Achieving Success

    $15.95 As low as: $11.00

    “I finally wrote down my goals and am sticking to them. Love the book.”–Anonymous

    Use a better method of goalsetting; take more calculated steps in reaching the goals you have set for yourself.

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  10. Finish Strong – Amazing Stories of Courage and Inspiration

    $15.95 As low as: $11.00

    “A very important and timeless message… It is never too late to get motivated and finish strong.”–Donald Meyncke

    Create a powerful platform for high performance achievement across all aspects of your life. You’ll know at the end of the day that you gave all you have to give.

    Learn More
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