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Improve Customer Service

Improve Customer Service

Find inspiring ideas for your next customer service training with our customer service works. Our books on customer service can help across the spectrum of service. Use a specific title as a boost of inspiration for your team, or use the books as a takeaway from the training to help instill the idea that great customer service is an important part of your business.

Use Simple Truths customer service books to: 

  • Build a culture that "wows" your customers
  • Learn how to make a lasting impression on clients and customers
  • Discover how service principles apply to all aspects of life
  • Create an organization customers will rave about
  1. 212 Service – The 10 Rules for Creating a Service Culture

    Special Price $12.00

    Regular Price: $15.95

    As low as: $11.00

    “Most of our questions are answered by this simple philosophy.”–Bill Danner

    Employ the extra degree philosophy to create an excellent service culture for you and your team.

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  2. The 9 1/2 Principles of Innovative Service

    $15.95 As low as: $11.00

    “Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry

    An engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

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  3. The How of Wow! – Secrets Behind World Class Service

    $15.95 As low as: $11.00

    “Lots of great ideas to keep you on the top of your game in business.”–Chris

    When was the last time you were "wowed" by service? Develop lasting relationships in your customer base.

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  4. Create a lasting service culture that is both simple, effective, and has "wowed" customers.

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  5. The $6,000 Egg – The 10 New Golden Rules of Customer Service

    $15.95 As low as: $11.00

    "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life." – Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

    Approach each of your interactions as an opportunity to forge strong ties and see your reputation rise from mediocre to stellar in no time.

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  6. Attitude Is Everything – Ten Rules For Staying Positive

    Special Price $10.00

    Regular Price: $15.95

    “Fun, creative, motivating, and inspiring.”–Anonymous

    Attitudes are contagious. Is yours worth catching? Build a happier you!

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  7. 212 The Extra Degree (Paperback* and eBook only) – *All paperback orders will require 5 business days for processing before shipping.* Extraordinary Results Begin with One Small Change

    “212 is the motto of my business and I make sure it is evident on every job.”–Anonymous

    At 211°, water is hot. At 212°, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree in life makes the difference.

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  8. The 100/0 Principle – The Secret of Great Relationships

    $15.95 As low as: $11.00

    “A…universal application for personal and professional relationships.”–Thomas Morgan

    Much of your life’s satisfaction comes down to the quality of your relationships. Employ the 100/0 principle to improve these relationships exponentially.

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  9. Goals – The 10 Rules for Achieving Success

    $15.95 As low as: $11.00

    “I finally wrote down my goals and am sticking to them. Love the book.”–Anonymous

    Use a better method of goalsetting; take more calculated steps in reaching the goals you have set for yourself.

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  10. Stress Is a Choice – 10 Rules to Simplify Your Life

    $15.95 As low as: $11.00

    “Such a good book that we use in our Leadership Training Programs, I purchase large quantities for our classes.” — Kathy from Dearborn Michigan

    If you feel like your stress levels are off the charts, author David Zerfoss has a new perspective for you that can change your life.

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