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    You Can Do Anything You Set Your Mind To!

    August 27, 2019 175 Views No comments

    How long have you struggled with a goal or tried to achieve success, never to see it happen? Have you stopped to think why? There is a way to win, and it begins with a strong and positive mindset. Our newest release, 88 Days to Any Goal, shows that magic can happen when you're fully committed!

    Why 88 Days?

    Research has shown that people tend to work harder when they're closer to their goals. This means that with every step you take towards your goal, the harder you'll push yourself to get there. To ensure that you're taking necessary action, you need to set up a system that you follow consistently. It can take close to 88 days to fully implement a system, and during that time, the behaviors and actions you take will become habits. Those habits are what set you up for success. Here are three steps to help you get started:

    1. Follow the Critical Few
    When going after a goal, there are many good, trivial things you can do to inch forward. However, in order to succeed, there are only 2-3 things you must absolutely do if you want to reach your goal. How can you determine what these critical few items are?

    Action: First, write down your objective, being as specific as possible. Next, list out all the steps you think you'll need to take to reach your goal. For each step, write down the daily habits and behaviors you'll have to follow. Finally, review this list and circle the top 2-3 things that are most critical.

    2. Face Challenges to Your Goal
    As you start working towards your goal, it's important to think about the road ahead and what obstacles you might find. When you are aware of potential challenges, you can prepare with possible solutions.

    Action: Take a moment to write down challenges you think you may face as you get closer to your goal. For each challenge that you identify, write down a solution to help you through.

    3. Plan, Do, Review and Adjust
    Although it can be very exciting to start on the path towards a new goal, it's the day-to-day behaviors that will actually get you there, which means focusing on your plan.

    Action: Make sure to review your plan weekly, make adjustments as you go along, and continue following it. Ask yourself if there are gaps that you can fill with activities that support your goal, and confirm that your schedule is focusing on those critical few items.

    Start your 88 day plan with 88 Days to Any Goal>>

    Create Lifelong Customers

    April 1, 2019 1293 Views No comments

    Businesses love to brag about their customer service. As a consumer, think about a recent customer service experience you have had. Was it something you would brag about? According to Forbes, while 80% of companies believe they deliver “super experiences,” only 8% of customers agree. This outcome has cost businesses more than $75 billion per year! Providing great customer service should be the cornerstone of any company; and yet, studies have consistently shown that businesses are not delivering.

    Great service requires both creativity and a willingness to change. Here are three stories that show what great service looks like and what it can do for your customers and your business.

    1. Great Service Turns Customers into Raving Fans.

    One day the ice maker in my mother’s refrigerator had a bad water leak. She called several appliance repair companies, but couldn’t get anyone to come out. Then she saw an ad that read “Same day service.” When she called, a friendly voice said, “We’d be happy to fix your refrigerator today, Mrs. Blanchard.” My mother was blown away. The polite repairman showed up later that day and fixed the leak at a reasonable cost. As he was leaving, he handed my happy mother a card and said, “Anytime you have a problem with this refrigerator, you give me a call.”

    What do you think my mother was doing for the next three days? She was calling all her friends to tell them about the service she had received—and giving the man’s name and phone number to anyone who would listen. She had become a raving fan.

    2. Great Service is a Choice.

    My friend Harvey Mackay was waiting in line for a cab at the airport. When one pulled up, the first thing Harvey noticed was that it was polished to a bright shine. The smartly dressed cab driver jumped out, opened the back passenger door for Harvey, and said, “Hi! I’m Wally, your driver. While I’m loading your bags, please read my mission statement.” He handed Harvey a card that read:

    Wally’s Mission Statement:
    To get my customers to their destination in the quickest, safest,
    and cheapest way possible in a friendly environment.

    When Harvey sat down inside the cab, he noticed the inside was as spotlessly clean as the outside. “Would you like a cup of coffee? I have a thermos of regular and one of decaf,” said Wally as he slid into the driver’s seat. “If you’d like something to read, I have The Wall Street Journal, Time, and Sports Illustrated.” He then asked Harvey if he would like to have the air conditioning turned on, and offered to either tell Harvey about the city landmarks as they passed or, if he preferred, let him ride in silence.

    Wally was phenomenal. He was running a limo service out of a taxi cab! I’ve probably told that story to more than 50 cab drivers over the years—but there were only two who took the idea and ran with it. And whenever I go to their cities, I give them a call.

    3. Great Service Begins with Anyone.

    When I travel, I often ask for a wake-up call. At most hotels, the call comes and you pick up the phone and nobody is there. Sometimes you get a recording. If you actually get a human being on the other end, you hardly know what to say.

    So imagine my surprise when I was at a Marriott in Orlando and picked up the phone one morning and heard, “Good morning, Dr. Blanchard, this is Teresa. It’s seven o’clock! It’s going to be 75 degrees and beautiful in Orlando today—but your ticket says you’re leaving. Where are you going?”

    Taken aback, I stammered, “I’m going to New York City.”

    Teresa paused and then said, “Oh no! The weather map says it’s going to be 40 degrees and raining in New York City today! Can’t you stay?”

    Now where do you think I want to stay when I go to Orlando?

    I’ve said for years that if you don’t take care of your customers, somebody else is waiting, ready, and willing to do it. The best competitive edge for a business isn’t their product or their price. It’s how they treat their customers.

    Take action: Brainstorm new and creative ways to give your customers a service experience they will remember fondly.

    Ken Blanchard and Barbara Glanz

    Shop The Simple Truths of Service>>

    Will It Make the Boat Go Faster?

    February 26, 2019 992 Views No comments

    Decision-making, no matter how big or small, takes a toll on your brain – with each decision, it becomes harder for you to weigh the consequences. Once decision fatigue sets in, your brain looks for shortcuts and settles for the path of least resistance. So what can you do to combat decision fatigue? Simplify your decision-making process! Author Joe Calloway shares a story about an effective way you can do this:

    Sir Peter Blake led Team New Zealand to successive victories in the America's Cup yacht competition in 1995 and 2000. The key to this success was that Blake focused the team on one question, which they asked about everything they did: "Will it make the boat go faster”?

    Everything they did and every decision they made had to go through the filter of "Will it make the boat go faster”? This applied to equipment, training, nutrition, crew composition— and more.

    We can all simplify and focus using our version of that question. Look at your daily choices and ask yourself your own version of "Will this make the boat go faster”?

    • Will this get me where I want to go?
    • Will this help me to create positive relationships?
    • Will this assist me in reaching my goal?

    We all have a "boat" we want to go faster. Be sure you are focused on doing things that will help you accomplish your goals. In the process, you will prevent decision fatigue by knowing exactly what you are aiming for.

    From Joe Calloway

    Learn more ways to Keep It Simple>>

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    3 Tips for Aspiring Optimists

    February 4, 2018 4829 Views No comments

    Whether you are an optimist or a pessimist, the choice as to how you will be in the future is yours, and yours alone. Here are 3 tips from Dr. Nido Qubein that will help you make the right one.

    Live As If This Is All There Is

    July 12, 2017 13963 Views No comments

    I've often said that it's not what you say, but how you say it that turns the switch from "off" to "on." Although the quote has only 42 words, it has captured the imagination of millions of people around the world.

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