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    September 2007

    A life lesson you can learn from your garden

    September 28, 2007 2257 Views

    Laura over at Pick the Brain posted an insightful article today. Summer flowers can teach us an great lesson about perseverance and humility.

    They produce their seeds, containing the essence of themselves, and give them away. They send the seeds out into the world without any certainty of how many will land on fertile soil and sprout. They send their seeds out without knowing whether their efforts will be welcomed or appreciated.

    You can read more about the teachings of a zen gardener here. Hope everyone has a great weekend.

    Who's your Johnny?

    September 26, 2007 2433 Views

    If you haven't already seen it. Watch our short movie on The Simple Truths of Service. It will change the way you think about customer service. I got this e-mail from a reader yesterday. They've got their own "Johnny" who keeps people coming back to their store. Who's your Johnny?

    I was inspired to write to Simple Truths after a friend sent me the story of "Johnny the Bagger." We too at Country Mart, where I work as a night manager, have our own Johnny the bagger. His name is Kenneth (some call him slow), but I call him a drop of sunshine.
    Kenneth work as a bagger, carry out, and stocker, and just warms customers hearts with his innocence and caring ways. He greets each customer with "And How are You today?" Then he proceeds to tell them what he is up to lately, never knowing a stranger or failing to greet each and everyone the same.
    Kenneth has been working at our store for quite some time and the customers know him. They choose the line he is bagging for and ask where he is if they don't see him. He always greets them with his warm smile and great attitude!
    I personally call him my sweety! He has even come back to the store at night when I am closing up to check to see if I need a ride home from work.
    That is just Kenneth, always concerned with others and their needs! Some people tease him and know Kenneth can be very gulible. Sometimes they try to play tricks on him, but he comes to me and asks me if what they said to him is true. His comment is always "Oh Really!"
    Kenneth warms my heart and makes my day. We all need to have more Kenneth's (or Johnny's) in our daily lives. Few people have the caring ways that Kenneth has. We need to remember the simple things in life are the most important.
    So next time you enter the check out line at your local grocery store, remember Kenneth and think, "How are you today!" and smile.
    Eileen Weathermon, Country Mart Grocery Store, Savannah, Missouri

    The life of an Eagle

    September 25, 2007 13301 Views

    Bald EagleA reader sent me this yesterday, and I thought it fit in really well, considering our new movie You Can't Send a Duck to Eagle School was released yesterday. Do you have what it takes to be an Eagle?

    Eagles are the most long-lived bird in the world. By the time they reach 40 years old, their claws will start to age, losing their effectiveness and making it hard for them to catch prey. The life-span of an eagle is up to 70 years old. But in order to live this long, it must make the toughest decision at 40. At 40, its beak is too long and curvy that it reaches its chest. Its wings, full of long, thickened feathers, are too heavy for easy flying. The eagle is left with 2 choices:- (1) do nothing and await its death; or (2) go through a painful period of transformation and renewal. For 150 days, it first trains itself to fly beyond the high mountains, build and live in its nest and cease all flying activities. It then begins to knock its beak against granite rocks till the beak is completely removed. When a new beak is grown, the eagle will use it to remove all its old claws and await quietly for new ones to be fully grown. When the new claws are fully grown, the eagle will use them to remove all its feathers, one by one. Five months later, when its new feathers are fully grown, it will soar in the sky again with renewed strength and is able to live for the next 30 years. In life, as an individual, in an organization, sometimes, we have to learn to make difficult decisions so as to make room for changes. Changes bring about renewal. And the only way for us to soar again is to let go old ways, old habits, old lives. For as long as we are prepared to put aside our old baggage - past glory or shame, past success or failure - be willing to become zero, with an empty cup mentality, we will be able to discover our potential and head towards a renewed perspective in any aspect of our lives

    (Note: I haven't verified this. Anybody who knows what kind of Eagle actually does this, please let me know)

    And don't forget to watch our new movie.

    Help me think positive today

    September 24, 2007 2275 Views

    FrustratedIt's Monday again. It's hard to keep a positive attitude when the alarm forgets to go off (that darn forgetful alarm clock), the expressway is backed up all the way to your driveway, and you spill coffee on yourself trying to turn the car around and take a different route to work.

    Some days it seems like life is out to get you. These are the days that it's most important to stay positive. Dealing with all the stupid little things in life without going crazy is 80% of the battle.

    So help me stay positive. Tell me how you overcame obstacles in your life recently. Something as little as not burning your toast this morning to big victories like winning a new client over or resolving a major conflict at your business.

    Tell me about it, and help me stay positive the rest of the week. Either post a comment below or use our contact form.

    Always be positive

    September 20, 2007 1940 Views

    Randy PauschIf Randy Pausch can stay positive, anyone can. It goes to show that mindset means everything, and it really is a choice that you can make to have a positive attitude. He set the tone early on yesterday at his farewell lecture at Carnegie Mellon University.

    "If I don't seem as depressed or morose as I should be, sorry to disappoint you."

    Dr. Pausch is a 46-year-old computer science professor who has incurable pancreatic cancer.

    Read about him at the Pittsburgh Post-Gazette.


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