» Book Overview

An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. Best-selling author Ken Blanchard and Barbara Glanz, have written a book that any company can use to reshape their culture around serving the customer. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.

» What Others Are Saying

“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book... and then some.” - Mac Anderson

“It was the perfect way to kick off our company meeting!” - Tom Ziglar, CEO, Ziglar True Performance

"Our best customer gift ever... by far!" -Tom Simonain, President, Incentives, Inc.