Free Ground shipping applies to orders of $50 or more per shipping address anywhere in the United States. Yes, Alaska and Hawaii included.
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|Simple Truths – Shipping Policy|
Where do you ship?
We currently ship to all 50 U.S. states, Canada, and other international locations.
What shipping carriers do you use?
For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS).
All shipments to Canada or international locations are currently shipped by UPS.
How will my order be processed?
After you place your order, you will receive an order confirmation email from firstname.lastname@example.org. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.
What methods are available?
We ship via the USPS for up orders up to 5 books or 5 lb. Most orders over 5 lb will be shipped via UPS Ground or your expedited method of choice. Please note that we also offer expedited shipping options.
Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery.
How long will it typically take for my order to arrive?
After your order is placed you will receive an email order confirmation. Please review and contact us if any changes need to be made. Changes cannot be made to an order once it has been processed in our warehouse.
Ground orders are generally processed Monday-Friday within 48 hours of the time the order is placed, with the exception of during the holiday seasons. All orders are subject to product availability. Any UPS expedited order placed by 2:30PM Monday-Friday CST will ship same day. Please note any expedited order placed after 3PM CST or on Saturday/Sunday will ship the following business day.
Once your order is processed in our warehouse you will receive an email shipment notification with tracking information. This email informs you that your order has been processed and will ship within 24 hours.
UPS guarantees delivery as stated on expedited orders only. UPS and Simple Truths do not guarantee delivery when delays are beyond UPS control due to adverse weather conditions, natural disasters or mechanical failure.
What are shipping(postage) and handling costs?
Shipping costs vary and are based on:
Orders placed through our corporate sales department may incur shipping charges that vary from orders placed online.
Can I determine the shipping and handling costs before shipping my order?
Yes, you can determine your shipping and handling costs before completing your order. Once the items are in the shopping cart, click on "Determine Shipping" in the cart and enter your shipping address. Costs will be calculated.
How are shipping charges calculated for large corporate or international bulk orders?
If you are placing a large corporate order, or are placing a bulk order for international delivery we invite you to contact our Corporate Sales or contact our Customer Service team at 1.800.900.3427 to discuss shipping possible options for our shipping and delivery rates.
How does the free shipping work?
We offer free standard ground shipping to U.S. and Canadian locations based on a minimum online order. Online orders to U.S. addresses receive free shipping on ground orders over $50 (US) per shipping address. Online orders to Canada will receive free shipping on ground orders over $99 (US) per shipping address.
Please note eBooks and Audiobooks are not included in the calculation of the order total to receive free ground shipping as these products are delivered in a digital format via a direct download from our website. Additionally, the order total for free shipping will be determined after any discounts or promotions are applied.
Please contact us if you have further questions regarding shipping. We can also be reached at 1.800.900.3427 or 1.630.946.1460 Monday-Friday from 8AM-5PM CST.
Please note that our shipping policy may change at any time without notification.
Last Updated: 01/23/2014