For specific return information please see our complete returns policy below. If you need additional assistance with returns, please send an e-mail to Customer Care via our contact page and a Customer Care Ambassador will respond within 24 business hours. Or call us toll-free at 1 (800) 900-3427 Monday through Friday from 8am to 5pm Central Standard Time.
What is your Returns Policy?
Simple Truths delivers 100% satisfaction - guaranteed.
If you are not satisfied with your purchase for any reason, simply return your item(s) for a full refund of the product price within 30 days of the shipping date on your packing slip. Items that are returned must be in their original condition in order to receive credit which will be in the form of the original payment method.
Please note that packaging, shipping and insurance costs are non-refundable. Customers will be responsible for the cost to return item(s) to Simple Truths unless the item(s) received were damaged or incorrect.
Can I return a gift?
Yes. As stated above, our products come with a 30 day guarantee. If you receive an order as a gift and wish to return it, you may do so within 30 days of the shipping date. Gift orders that are returned will be credited to the purchaser in the form of the original payment method.
Please note that packaging, shipping and insurance costs are non-refundable. Customers will be responsible for the cost to return item(s) to Simple Truths unless the item(s) received were damaged or incorrect.
Can I exchange an item I purchased for a different item?
Yes. You may return an item in exchange for a different item. As stated in the return policy, the returned items must be in their original condition to receive credit. Packaging, shipping and insurance costs are non-refundable. Please refer to the Return and Exchange instructions below for further information.
What if my order is damaged or incorrect?
If your order is damaged in the shipping process or damaged due to product defects, we will work with you to replace the damaged product at no cost to you. If you receive your order and it is incorrect or missing merchandise, then we will send out the correct or missing product from the order and in some situations, ask that you return to us the product that you did not order. In all cases, we will ensure the correct product is entered into our system and shipped to you, and if applicable, will discuss with you the return of the item(s) you have in hand.
If your order is damaged or incorrect, please contact Customer Care via our contact page and a Customer Care Ambassador will respond within 24 business hours. Or call us toll-free at 1 (800) 900-3427 Monday through Friday from 8am to 5pm Central Standard Time.
Return and Exchange Instructions:
All returns and exchanges must include our Return and Exchange form that can be downloaded by clicking here: RETURN FORM. Be sure to include your order number, customer name and phone number on the Return and Exchange Form.
NOTE: The Return and Exchange form is an Adobe PDF and you will need Adobe Reader or Adobe Acrobat to open and print this form. If you do not have Adobe Reader Installed you can get a free copy by clicking on the Adobe Graphic below.
Please Note: Orders that are returned without the Return and Exchange form and/or returned beyond 30 days, will not be available for exchange or credit.
Send your return or exchange with a completed form to:
Simple Truths
Attn: Returns
1952 McDowell Rd
Suite 205
Naperville, IL U.S.A. 60563
You will be notified via email once your return or exchange has been received and a credit or exchange is being processed.
Credit card refunds will be processed within 7 business days after receiving the returned or exchanged items. Check refunds require 14 to 21 days to process.
Lost your packing slip? Please contact Customer Care at 1 (800) 900-3427 to obtain your order number and additional return instructions.
We sincerely appreciate the opportunity to serve you.
Mac Anderson
Founder, Simple Truths |
