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About this Book
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours?
Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service!
The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.
Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some.” ~ Mac Anderson, founder, Simple Truths
Inspired by Johnny the Bagger
Discover the difference ONE person can make in this true story of a young man with Down Syndrome who changed an entire store.
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Downloadable Discussion Guide:
Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:
- Defining what makes you stand out from your competitors
- Understanding what makes your products and service memorable
- Creating a personal signature for your products and services
- Building a service experience from the heart
- And more…
About the Author
What Readers are Saying
We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS).
All shipments to Canada or international locations are currently shipped by UPS. We ship via the USPS for up orders up to 5 books or 5 lb. Most orders over 5 lb will be shipped via UPS Ground or your expedited method of choice. Please note that we also offer expedited shipping options.
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