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Contact Lance Vanderhagen at 1-800-900-3427 ext. 247 or by email for ideas, questions, and special corporate discounts not available on site.
About this Book
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours?
Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service!
The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.
Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.
“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some.” ~ Mac Anderson, founder, Simple Truths
Inspired by Johnny the Bagger
Discover the difference ONE person can make in this true story of a young man with Down Syndrome who changed an entire store.
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Downloadable Discussion Guide:
Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:
- Defining what makes you stand out from your competitors
- Understanding what makes your products and service memorable
- Creating a personal signature for your products and services
- Building a service experience from the heart
- And more…
About the Author
What Readers are Saying
We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS). Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery. All shipments to Canada or international locations are currently shipped by UPS.
We also offer expedited shipping options, and orders will be shipped by your selected method of choice.
How will my order be processed?
After you place your order, you will receive an order confirmation email from firstname.lastname@example.org. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.
- Please note that all charges on your account for Simple Truths will appear as Sourcebooks, Inc.
- Please review your order immediately. If any changes are needed please contact us as soon as possible. We cannot make changes to your order once you have received your Shipping Confirmation email. For faster response, please call customer care at 630.946.1460.
- When your order has been processed for shipment, your will receive a Shipping Confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.