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The Simple Truths of Service (with Video)

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The Story

Includes free DVD! Discussion guide available below. The Simple Truths of Service tells an unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store. Includes a inspirational video on DVD.

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Product Details:
80 pages 6.5 x 6.5 inches Downloadable 3 mins 19 secs

About this Book

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours?

Your competitive edge in today’s business environment is in how your customers are treated. If you want to succeed, it’s time to get creative about customer service!

The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.

Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.

“Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some.” ~ Mac Anderson, founder, Simple Truths

Featured Video


The Simple Truths of Service
Inspired by Johnny the Bagger

 

Discover the difference ONE person can make in this true story of a young man with Down Syndrome who changed an entire store.

For more great inspirational videos, motivational quotes, and inspiring stories delivered directly to your inbox join our newsletter.

 

Downloadable Discussion Guide:


Free Discussion Guide Available

Are you using The Simple Truths of Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of of your event. Included are discussion points and questions that will help your team focus on:

  • Defining what makes you stand out from your competitors
  • Understanding what makes your products and service memorable
  • Creating a personal signature for your products and services
  • Building a service experience from the heart
  • And more…

Download Discussion Guide

 

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About the Author

Inspirational Books by Ken Blanchard

KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies, a worldwide human resource development company. He is also cofounder of The Center for Faithwalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard.

He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a “Lead Like Jesus” movement.

He and his wife, Margie, live in San Diego and work with their son Scott, daughter Debbie, and Debbie’s husband, Humberto Medina. For more information, please visit www.leadlikejesus.com or www.kenblanchard.com.

Inspirational Books by Barbara Glanz

BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

What Readers are Saying

Shipping Details

We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS).

All shipments to Canada or international locations are currently shipped by UPS. We ship via the USPS for up orders up to 5 books or 5 lb. Most orders over 5 lb will be shipped via UPS Ground or your expedited method of choice. Please note that we also offer expedited shipping options.

Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery.

How will my order be processed?

After you place your order, you will receive an order confirmation email from customercare@simpletruths.com. If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.

  • Please note that all charges on your account for Simple Truths will appear as Sourcebooks, Inc.
  • Please review your order immediately. If any changes are needed please contact us as soon as possible. We cannot make changes to your order once you have received your Shipping Confirmation email. For faster response, please call customer care at 630.946.1460.
  • When your order has been processed for shipment, your will receive a Shipping Confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.