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About this Book
The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.
Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.
“This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”
The 9 Principles of Innovative Service
In today’s economic environment, it’s not enough to wow your customers, winning companies have to AWE their customers.
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Downloadable Discussion Guide:
Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:
- Differentiating customer service from innovative service that will take your customer’s breath away
- Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
- Building strategies to implement the principles within your own company
- And more…
About the Author
What Readers are Saying
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