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“Makes you start thinking about what can we do better to serve our clients and make a lasting impression on them.”–Barry

The 9 1/2 Principles of Innovative Service

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product description

The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.

“This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

Endorsements for The 9½ Principles of Innovative Service by Chip R. Bell

"Chip Bell lavishes us with far more than nine-and-a-half ways to make any customer encounter unique.  This book is full of fun stories that will inspire you to add your own special touch to service."  - Daniel H. Pink, author of To Sell is Human, Drive, and A Whole New Mind

 “Full of true stories that will inspire you to delight your customers; this little book has a lot of heart.” - Ken Blanchard, coauthor of the bestselling The One Minute Manager® and Trust Works!

“A fun book that will turn on the imagination and turn up the passion for everyone who reads it” - Marshall Goldsmith, NY Times bestseller author of Mojo and What Got You Here Won’t Get You There

 “Chip Bell's words light up the pages of this wonderful book, and his ideas will light up your business!  - BJ Gallagher, author of The Power of Positive DOING and the international bestselling A Peacock in the Land of Penguins

“A wonderfully well written book that’s easy to read with great stories and 9 ½ actionable ideas to create extraordinary customer experiences.”  - Dr. Tony Alessandra, Hall-of-Fame Keynote Speaker and author of The Platinum Rule®

  • Details:
  • Format: Hardcover
  • Trim Size: 6.5" x 6.5"
  • Page Count: 112
  • Video Run Time: 2 mins 59 secs
  • eBook Format: .epub

Free Discussion Guides

Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

  • Differentiating customer service from innovative service that will take your customer’s breath away
  • Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
  • Building strategies to implement the principles within your own company
  • And more…

About Author

DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.

Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.



What Readers are Saying

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