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The 9 1/2 Principles of Innovative Service

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The Story

Free discussion guide now available! It’s not enough to wow your customers; winning companies awe their customers. This book provides an engaging and inspirational guide to make service an exceptional experience for your customers.

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Product Details:
112 pages 6.5 x 6.5 inches

About this Book

The 9 ½ Principles of Innovative Service by international bestselling author Chip R. Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.

Value-added service has been the solution for many service exemplars. But tough economic times call for a brand-new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave your customers more than cheaply entertained—it leaves them awed and richly stirred.

“This book has a lot of heart,” wrote world-famous author Ken Blanchard. New York Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

Featured Video


The 9 Principles of Innovative Service

In today’s economic environment, it’s not enough to wow your customers, winning companies have to AWE their customers.

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Downloadable Discussion Guide:


Free Discussion Guide Available

Are you using The 9 ½ Principles of Innovative Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

  • Differentiating customer service from innovative service that will take your customer’s breath away
  • Creating an outside-the-box mentality that will drive inventive, actionable, and creative practices
  • Building strategies to implement the principles within your own company
  • And more…
Download Discussion Guide

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About the Author

Inspirational Books by Chip R. Bell

DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.

Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.

 

 

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Shipping Details

We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS).

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