“Customer Service is not a department…it’s an attitude.”
How true it is! As much as we try to complicate what great service is…it’s really pretty simple. You notice I said simple, not easy.
If your organization’s goal is to create a lasting service culture…you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have “WOWED” their customers and turned them into raving fans! We guarantee that Customer Love by Mac Anderson will get the creative juices flowing and hopefully inspire you and your team to start your own collection of customer love stories.
Mac Anderson’s books have sold over two million copies with a writing style that is so simple, yet so engaging. This one is a must-read for every member of your team. It is also a great way to thank your best customers, while reinforcing your commitment to serve their needs.