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Frequently Asked Questions
Links of interest
Ordering Related Questions
Who do I contact to place an order or for assistance?
- Visit simpletruths.com for quick, convenient, and secure ordering.
- Contact us if you need help
Once I place an order, can I change it?
It is possible; however, once an order is shipped, the order can no longer be changed. If an order is placed online, it is important to check the accuracy of the order before it is submitted. Please make sure that the items selected are correct, the preferred method of shipping is chosen, and all shipping and billing addresses are accurate. If an order is placed with customer care, please make sure to confirm the accuracy of the order before providing any form of payment.
What method of payment is accepted?
For U.S. Domestic orders:
- Visa, Mastercard, and American Express credit cards are accepted.
- You may also pay with a personal or business check by calling customer care direct. Note: Orders paid for by check will not be shipped until we receive your payment in our office.
- We also accept Purchase Orders from businesses via fax or phone with prior approval. There is a $500 minimum product purchase requirement for purchase orders.
For International orders:
- Visa, Mastercard, and American Express credit cards are accepted.
Order and payment processing is very secure as we use McAfee Hacker Safe technology to ensure your protection.
How do I obtain an invoice?
If you would like an invoice for an order, please contact us with your request including your order number, first and last name, and the email address or fax number where we should direct your invoice. We will send an invoice to you within 24 business hours.
How can I find my order history?
On July 22, 2014 we transitioned to a new shopping cart. Order history prior to this date is not available online.
Orders placed since July 22, 2014 can be found in your order history. To view previous orders, sign in, click on MY ACCOUNT and click on ORDERS.
Product and Pricing Questions
Where can I find Simple Truths’ products?
Our products are not available through traditional retail outlets and are offered exclusively through our online store, via Customer Care, or via fax. Our products are of the highest quality and content, and it is our intent to uphold this quality standard by offering them direct. Please note that frames, prints, and accessories are not available for international shipping.
Are all of your products kept in stock?
We keep all of our products stocked in our distribution center. On occasion, we do experience product shortage due to fluctuations in our order volume; however, we will alert you to any delivery delays as we restock.
How can I use your products?
There are numerous reasons why people purchase our products.
- First and foremost, individuals and organizations alike treasure the core values that are exhibited in all of our books and products. Some of our topics include customer service, leadership, teamwork, attitude, selling and inspiration.
- Individuals find personal enjoyment and reward from the motivational, encouraging, and uplifting messages we incorporate into our products.
- Organizations use our products for employee recognition, morale, themes, motivation, and to send powerful messages during company meetings and events.
- All of our products also make terrific gifts for friends, family, colleagues, and employees.
What are the top 11 ways to use Simple Truths’ products?
- A great gift to thank your best customers
- A great gift for your friends and family
- Reinforce your meeting theme with a takeaway that will keep the message alive
- A surprise gift to welcome each new employee
- Thank individuals for making a difference or for going the extra mile
- Celebrate an employee’s birthday or company anniversary by sending a book to their home
- Reinforce your training programs by giving a small gift upon completion
- Send a different book each quarter to “stay connected” to your best customers, your distributors or your sales team in the field
- Invest in the personal development of your people with our gift books which in many instances open the door to a better way of thinking
- Celebrate a company milestone
- Treat yourself to the amazing insight, inspiration and motivation found within our books
Can I preview a product before I buy it?
Yes. All of our products offer detailed descriptions and specific images, plus you can preview our products with our interactive online tools. We feature interactive book links where you can click through and review actual content within our books. Further, our video library offers links to videos related to specific books. Our inspirational videos provide insight into the theme and message of various books and contain amazing graphics, music, and inspiration.
Can I customize a Simple Truths product?
We offer a variety of services to businesses including customizing books for your recipients. For each option, we do require a minimum quantity to be ordered. The options are as follows:
- Self-mailer with letter (Minimum quantity of 50):
The gift book of your choice is shipped in a custom self-mailer with a parchment letter to communicate your message. Personalizing option available.
- Personalized book sleeve (Minimum quantity of 500):
Your message, your letter and your logo are imprinted on a custom sleeve that holds the book you have selected. This package almost always guarantees a “WOW” from customers or employees.
- Personalized label (Minimum quantity of 50):
Personalize each book with a beautiful label that adds a touch of class.
- Autographed by author (Subject to availability):
Just another way to add value to the book of your choice, and say, “I care.”
The process, quantity requirements and pricing of a custom book differ based on the specifications. If you are interested in a custom book please contact us and request to speak to a corporate sales representative.
Can I purchase just the DVDs or CDs?
Our main focus at Simple Truths is to deliver core values through very high quality books filled with valuable information and amazing photography. Further, our books are designed to inspire, motivate and provide a lasting source that delivers positive lessons for life. With this in mind, we focus on offering only our books for purchase and do not sale our DVDs or CDs. However, some of our book titles are available with a DVD or CD as an addition.
How often are new products developed, and how can I find out about them?
We always have new products in process, including books, prints, video, audio, and other related products.
Members of our newsletter receive special discounts, promotions, and announcements when new items become available and also enjoy wonderful stories and quotes. Sign up for our newsletter to stay up to date on our latest products and promotions.
Where can I find the latest prices?
Our prices are available in our online store and in our catalog. If you find a price difference on either our website or in our catalog, please contact us for assistance.
In what languages are the products available?
Currently, the Simple Truths products are available only in English.
Do you offer volume discounts?
We do offer volume discounts. Our discounts begin when your order exceeds 2 items of the same title. If you order online, your savings are tallied for you and will appear in your shopping cart for each item ordered. Your savings will also appear on your order summary page. If you order by phone, a member of our Customer Care team will indicate your total savings based on the volume of your order.
Do you offer corporate discounts?
Our product discount pricing is primarily based on the volume discounts for specific book titles as posted on our website. However, for volume pricing beyond 200 units, contact a corporate sales representative to discuss options.
What are your system requirements?
Our system, online content, videos, DVDs, and CDs are designed to function with most operating systems and browsers including:
- Windows (except Windows 95 and prior versions); IE6, IE7, Firefox2
- Mac OS X; Safari2
A version 8 Flash player or newer is required to view various online content including movies. While we do not sponsor specific applications or software, you can download the most current version of Adobe Flash Player.
I’m having trouble playing a video. Any suggestions?
A common issue with some computers is an outdated or non-existent flash player which is required in order to view certain online video content. While we do not sponsor specific applications or software to play our videos or DVDs the following links may be helpful:
- Adobe Flash Player is a very common and top flash player application.
- Media Player Classic is good for playing DVDs on systems where Windows Media Player doesn’t work.
If you have further questions regarding the videos or DVDs not working on your system, please contact us.
What if I have trouble navigating the Simple Truths website?
We aim to continuously improve our website and its ease of use. If you experience any difficulty in navigating our website, please view our site map. You may also contact us, and a member of our Customer Care team will assist you with any area of our online store and with placing an order.
Are your videos downloadable? Can I purchase a link to a video?
No. Due to copyright protections and our strict quality standards, our videos can only be viewed directly from our website or from an accompanying DVD provided with the purchase of a book.
In what format are your DVDs produced?
Our DVDs are produced in the Region 0 and Region All format. Region 0 and Region All discs are un-coded and can be played world wide; however, they are NTSC encoded, so televisions in the U.K. won’t display the content
Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited our Website, to track the number of visitors to our Website, to determine and analyze visitors’ use of our Website, to store information that you provide such as your preferences, and to store technical information useful for your interactions with our Website.
Our Website use both session ID cookies and persistent cookies. Session cookies are used to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies are set to store an encrypted link to your account information, so you don't have to enter it more than once. Persistent cookies also enable Simple Truths to track and target the interests of users to enhance the experience on our site.
Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. Please know however that if you choose to decline cookies, you may not be able to fully experience the features of our Website and will not be able to complete a purchase on our Website.
Utilizing our Products in Business or Work
Can I incorporate quotes, stories, and excerpts from your book into my work?
Due to publishing agreements we have with our authors, we cannot grant permission to incorporate any of our quotes, stories or excerpts from our books, even if you disclose and properly cite the source.
Can I put a link to one of your videos on my website?
You may put a link to our website without any special permission from Simple Truths.
Can I use one of your videos, DVDs, or CDs in a staff presentation or for training?
You may play any of our videos from our website without any special permission from Simple Truths.
Our DVDs and CDs are intended for individual use only; however, you may show any of our DVDs or play any of our CDs to more than 2 people at a time provided that the viewing and/or listening is not part of a paid commercial event or training program.
For further information on our copyright, licensing and other media related policies, please contact us.
How can I obtain a catalog?
Contact us to request our current catalog.
How can I be added to the Simple Truths mailing list(s)?
You can subscribe to our email list here.
How can I be removed from the Simple Truths mailing list?
In any email received from Simple Truths, please locate the “unsubscribe” link, and click on it for removal or send your request to Customer Care.
If I have a customer service story or testimonial I’d like to share, what can I do?
We always appreciate hearing your feedback. Please contact us with your positive or constructive experiences or check out our blog where you can share your inspirational story.
How do I submit a book to be considered for publication by Simple Truths?
To submit a project for consideration, please send a query letter, product description, sample content, and your contact information to:
ATTN: Mac Anderson
1935 Brookdale Road, Suite 139
Naperville, Illinois 60563
Please note that we cannot return any materials received. We will contact you if there is interest in your project.
How can I access the author of one of your books to serve as a speaker at my event?
Simple Truths is not a speaker bureau, though in some cases we can put you in touch with our authors. Contact us for more information or if you have any questions. To inquire about scheduling Mac Anderson or Linda Ellis, contact Premiere Speakers Bureau at 615-261-4000 or visit www.premierespeakers.com.
How can I become an affiliate?
Learn about our affiliate program.
Will I be assessed sales tax on my order, and if yes, how much is it?
Effective April 1, 2008, the sales tax rate assessed on orders sold to customers within the state of Illinois is 7.25% unless a tax exempt letter is provided.