| Frequently Asked Questions: |
| Customer Care: |
About Us
Shipping Information
Returns Information
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| Ordering Related Questions
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1) How can I place an order?
2) Once I place an order, can I change it?
3) What method of payment is accepted and how secure is my payment?
4) Who do I contact regarding an order or for further assistance?
5) How do I obtain an invoice?
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| Product and Pricing Questions: |
1) Are all of your products kept in stock?
2) How can I use your products?
3) Top 10 Ways to Use Our Products.
4) Can I preview a product before I order it?
5) Can I customize a Simple Truths product?
6) Can I purchase just the DVD’s or CD-ROMs?
7) How often are new products developed and how can I find out about them?
8) Where can I find the latest prices?
9) In what languages are the products available?
10) Do you offer volume discounts?
11) Do you offer corporate discounts
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| Technical Questions: |
1) What are your system requirements?
2) I'm having trouble playing a movie. What is the problem?
3) What if I have trouble navigating the Simple Truths website?
4) Are your movies downloadable? Can I purchase a link to a movie?
5) In what format are your DVD's produced?
6) Where can I find the music that is in your movies?
7) What are the run times of your movies, DVD's and CD's?
8) Cookies on SimpleTruths.com
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Utilizing our products in business or work: |
1) Can I incorporate quotes, stories and excerpts from your books into my work?
2) Can I put one of your movies on my website?
3) Can I use one of your movies, DVD’s or CD’s in a staff presentation or for training?
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| Additional Questions: |
1) What is your privacy policy?
2) How can I obtain a catalog?
3) How can I be added or removed from the Simple Truths mailing list(s)?
4) If I have a customer service story or testimonial I’d like to share, what can I do?
5) How do I submit a book to be considered for publication by Simple Truths?
6) How can I access the author of one of your books to serve as a speaker at my event?
7) How can I become an affiliate?
8) Will I be assessed sales tax on my order and if yes, how much is it?
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About Us:
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Hours of Operation
We are open Monday – Friday, 8:00 AM - 5:00 PM CST (Central Standard Time)
Contact US
Our mailing and corporate address is:
1952 McDowell Road, Suite 205
Naperville, Illinois U.S.A. 60563
We can be reached toll-free at 1 (800) 900-3427 or via email.
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Ordering Related Questions:
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1) How can I place an order?
You may place an order three ways:
- Via our online store
- With Customer Care at 1 (800) 900-3427
- Via facsimile at: (630) 946-1465
2) Once I place an order, can I change it?
If an order is placed online, it is important to check the accuracy of the order before it is submitted. Once an order is shipped, the order can no longer be changed. Please make sure that the items selected are correct, the preferred method of shipping is chosen and that all shipping and billing addresses are accurate. If an order is placed with Customer Care, please make sure to confirm the accuracy of the order before providing any form of payment.
3) What method of payment is accepted?
For U.S. Domestic orders we accept:
- Visa, Mastercard, American Express and Discover credit cards.
- You may also pay with a personal or business check by calling Customer Care direct. Note that orders paid for by check will not be shipped until we receive your payment in our office.
- We also accept Purchase Orders from businesses via fax or phone with prior approval from Customer Care.
For International orders we accept:
- Visa, Mastercard, American Express or Discover credit cards.
Order and payment processing is very secure as we use McAfee Hacker Safe technology to ensure your protection. For more information, please click here.
4) Who do I contact regarding an order or for further assistance?
If you need assistance with an order or have questions or comments, please send an email to Customer Care and a dedicated Ambassador will contact you within 24 business hours. Or for faster service, call us direct at 1 (800) 900-3427 Monday – Friday, 8:00 AM to 5:00 PM Central Standard Time.
While our office is occasionally closed in observance of various U.S. holidays, our online store is open 24 hours a day to assist you with your order.
5) How do I obtain an invoice?
If you would like an invoice for an order, please email Customer Care with your request including your order number, first and last name and the email address or fax number where we should direct your invoice. An Ambassador will send an invoice to you within 24 business hours.
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Product and Pricing Questions:
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1) Where can I find Simple Truths' products?Our products are not available through traditional retail outlets and are offered exclusively through our online store, in our catalog or by calling our Customer Care department at 1 (800) 900-3427. Our products are of the highest quality and content and it is our intent to uphold this quality standard by offering them direct.
Please note that only books are available for International shipping.
2) Are all of your products kept in stock?
We keep all of our products stocked in our distribution center located in Naperville, Illinois U.S.A. On occasion, we do experience product shortage due to fluctuations in our order volume; however, we will alert you to any delivery delays as we restock.
3) How can I use your products?
There are numerous reasons why people purchase our products.
- First and foremost, individuals and organizations alike treasure the core values that are exhibited in all of our books and products. Some of our topics include Customer Service, Leadership, Teamwork, Attitude, Selling and Inspiration.
- Individuals find personal enjoyment and reward from the motivational, encouraging and uplifting messages we incorporate into our products.
- Organizations use our products for employee recognition, morale, themes and motivation or to send powerful messages during company meetings and events.
- All of our products also make terrific gifts for friends, family, colleagues and employees.
4) Top 11 ways to use our products?
- A great gift to thank your best customers!
- A great gift for your friends and family!
- Reinforce your meeting theme with a takeaway that will keep the message alive!
- A surprise gift to welcome each new employee!
- Thank individuals for making a difference or for going the extra mile!
- Celebrate an employee’s birthday or company anniversary by sending a book to their home!
- Reinforce your training programs by giving a small gift upon completion!
- Send a different book each quarter to “stay connected” to your best customers, your distributors or your sales team in the field!
- Invest in the personal development of your people with our gift books which in many instances open the door to a better way of thinking!
- Celebrate a company milestone!
- Treat yourself to the amazing insight, inspiration and motivation found within our books.
5) Can I preview a product before I buy it?
Yes. All of our products offer detailed descriptions and specific images plus you can preview our products with our interactive online tools. We feature interactive book links where you may click through and review actual content within our books. Further, our movie library offers links to movies related to specific book titles. Our movies provide insight into the theme and message of various books and contain amazing graphics, music and inspiration.
6) Can I customize a Simple Truths product?
We offer a variety of services to businesses including customizing books for your recipients. For each option, we do require a minimum quantity to be ordered. The options are as follows:
- Self-mailer with letter (Minimum quantity of 50):
The gift book of your choice is shipped in a custom self-mailer with a parchment letter to communicate your message. (personalizing option available)
- Personalized book sleeve (Minimum quantity of 500):
Your message, your letter and your logo are imprinted on a custom sleeve that holds the book you have selected. This package almost always guarantees a "WOW" from customers or employees.
- Personalized label (Minimum quantity of 50):
Personalize each book with a beautiful label that adds a touch of class.
- Autographed by author (Subject to availability):
Just another way to add value to the book of your choice, and say...I care.
The process, quantity requirements and pricing of a custom book differ based on the specifications. If you are interested in a custom book contact Customer Care at 1 (800) 900-3427 and request to speak to a Corporate Sales Executive.
7) Can I purchase just the DVD's or CD-ROM's?
Our main focus at Simple Truths is to deliver our core values through very high quality books filled with valuable information and amazing photography. Further, our books are designed to inspire, motivate and provide a lasting source that delivers positive lessons for life. With this in mind, we focus on only offering our books for purchase and do not sale our DVD’s or CD’s, however, most of our book titles are sold with a DVD or CD as an addition. When you consider that for less than $20 you can purchase a Simple Truths book and DVD or CD, you are receiving a tremendous value.
8) How often are new products developed and how can I find out about them?
We always have new products in process including books, DVDs, prints, video, audio and other related products.
Members of our newsletter receive special announcements and promotions when new items become available and also enjoy wonderful stories and quotes. You may join our newsletter by clicking here or by calling our Customer Care Center at 1 (800) 900-3427.
9) Where can I find the latest prices?
Our prices are available in our online store and in our most current catalog. If you find a price difference on either our website or in our catalog, please call one of our Customer Care Ambassadors at (800) 900-3427 for assistance.
10) In what languages are the products available?
Currently, the Simple Truths products are available only in English.
11) Do you offer voume discounts?
We do offer volume discounts. Our discounts begin when your order exceeds 2 items of the same title. If you order online, your savings are tallied for you and will appear in your shopping cart for each item ordered and will also appear on your order summary page. If you order by phone, Customer Care Ambassadors will indicate your total savings based on the volume of your order.
12) Do you offer corporate discounts?
Our product discount pricing is primarily based on the volume discounts for specific book titles as posted on our website. However, for volume pricing beyond 200 units, our Corporate Sales Executives can be contacted to discuss the possibilities. To reach a Corporate Sales Executive for your area please call us at 1 (800) 900-3427. |
Technical Questions:
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1) What are your system requirements?
Our system, online content, movies, DVD’s and CD’s are designed to function with most operating systems and browsers including:
- Windows (except Windows 95 and prior versions); IE6, IE7, Firefox2
- Mac OS X; Safari2
- Linux
A version 8 Flash player or newer is required to view various online content including movies. While we do not sponsor specific applications or software, you can a download the most current version of Adobe Flash Player.
2) I'm having trouble playing a movie. What is the problem?
A common issue with some computers is an outdated or non-existent flash player which is required in order to view certain online video content. While we do not sponsor specific applications or software to play our movies or DVD’s the following links may be helpful:
- Adobe Flash Player is a very common and top flash player application.
- Media player classic is good for playing DVDs on system where Windows Media Player doesn't work.
If you have further questions regarding the movies or DVD’s not working in your system, please contact Customer Care via email or by phone at (800) 900-3427 option 1.
3) What if I have trouble navigating the SImple Truths website?
We aim to continuously improve our website and its ease of use. If you experience any difficulty in navigating our website, please view our site map. You may also contact Customer Care at 1 (800) 900-3427 and an Ambassador will assist you with any area of our online store and can assist you in placing an order
4) Are your movies downloadable? Can I purchase a link to a movie?
No. Due to copyright protections and our strict quality standards, our movies can only be viewed directly from our website or from an accompanying DVD provided with the purchase of a book.
5) In what format are your DVD's produced?
Our DVD's are produced in the Region 0 and Region All format. Region 0 and Region All discs are un-coded and can be played world-wide; however, they are NTSC encoded, so televisions in the U.K. won't display the content.
6) Where can I find the music that is in your movies?
Most of the music within our movies and DVD’s is proprietary to Simple Truths and unavailable for purchase; however, the following music is currently available by visiting www.realmusic.com:
- Change is Good - "Treasure Bay" by Govi
- Dreams are Whispers - "Reflections of Love" by Hilary Stagg
- Essence of Leadership - "A Place in My Heart" by Nicholas Gunn
- Great Quotes - "Morning Rain" by Omar Okram
- No Glass Ceiling - "Entering Twin Falls" by Nicholas Gunn
- Sales Motivation - "Run Away With Me" by Omar Okram
7) What are the run times of your movies, DVD's and CD's?
Most of our movies run between 3 to 5 minutes. CD content varies. The guide below offers further information for each specific product (time is in mm:ss):
- 212 ۫ 3:25
- Dash, The - CD/Track 1 4:08
- Dash, The - CD/Track 2 4:06
- Dash, The - DVD 2:47
- Essence of Leadership, The 2:37
- Great Quotes 4:16
- May You Be Blessed 4:09
- Nature of Success, The 3:36
- No Glass Ceiling, Just Blue Sky 3:47
- One Solitary Life 3:09
- Paper Airplane 3:29
- Power of Attitude, The 3:46
- Power of Teamwork, The 3:36
- Race, The 7:48
- Rock Solid Leadership 2:43
- Sales Motivation 3:08
- Simple Truths of Appreciation, The 3:10
- Simple Truths of Selling, The - CD 55:92
- Simple Truths of Service, The 3:37
- Strangest Secret, The - CD 5:02
- Strangest Secret, The - DVD 3:23
- To a Child Love is Spelled Time 4:11
- Track 1 1:13
- Track 2 7:03
- Track 3 12:11
- Track 4 16:19
- Track 5 10:20
- Track 6 2:45
- Track 7 5:52
- Track 8 1:29
- Walk the Talk 2:56
- What it Takes To Be #1 - CD 22:37
- What it Takes To Be #1 - DVD 3:16
- You Can’t Send a Duck to Eagle School 3:10
8) Cookies on SImple Truths.com?
Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited our Website, to track the number of visitors to our Website, to determine and analyze visitors' use of our Website, to store information that you provide such as your preferences, and to store technical information useful for your interactions with our Website.
Our Website use both session ID cookies and persistent cookies. Session cookies are used to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies are set to store an encrypted link to your account information, so you don't have to enter it more than once. Persistent cookies also enable Simple Truths to track and target the interests of users to enhance the experience on our site.
Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. Please know however that if you choose to decline cookies, you may not be able to fully experience the features of our Website and will not be able to complete a purchase on our Website. |
Utilizing our products in business or work:
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1) Can I incorporate quotes, stories, and excerpts from your book into my work?
Unfortunately, as a result of publishing agreements we have with our authors, we cannot grant permission to incorporate any of our quotes, stories or excerpts from our books, even if you disclose and properly cite the source.
2) Can I put one of your movies on my website?
You may put a link to our website and/or any of our movie domains without any special permission from Simple Truths.
3) Can I use one of your movies, DVD's or CD's in a staff presentation or for training?
You may broadcast any of our movies via their respective domain name without any special permission from Simple Truths.
Our DVD’s and CD’s are intended for individual use only, however, you may show any of our DVD’s or play any of our CD’s to more than 2 people at a time provided that the viewing and/or listening is not part of a paid commercial event or training program.
For further information on our copyright, licensing and other media related policies, please contact Customer Care at 1 (800) 900-3427 option 1 or via email. |
Additional Questions:
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1) What is your privacy policy?
Simple Truths is committed to respecting the privacy rights of our website visitors. All data collected will be used only for the specific purpose granted by you while on our website. Your information will be strictly protected and kept confidential. We will never share, rent or sell your information. Our complete privacy policy can be viewed here. If you have any questions about our privacy policy, please contact us.
2) How can I obtain a catalog?
Click here to obtain our current catalog in a digital PDF format or to order a physical copy.
3) How can I be added or removed from the Simple Truths mailing list(s)?
To be added to our mailing list:
We maintain two email lists: A Customer list and a Newsletter Subscriber list. Each is comprised only of individuals who have authorized their interest.
Newsletter Subscriber – You can personally subscribe to Simple Truths Newsletter on our website (Click Here to sign up for our free newsletter). You will be asked to respond to two separate validation requests to ensure that you intended to subscribe.
The Customer List – If you purchased from our website and did not uncheck the “mailing list” option, you are automatically added to our Customer List.
To be removed from our mailing list:
In an email received from Simple Truths, please locate the “unsubscribe” link, and click on it for removal. If you have an issue please contact Customer Care at (800) 900-3427 option 1 or via email by clicking here and we will manually remove you from the mailing lists.
4)If I have a customer service story or testimonial I'd like to share, what can I do?
We always appreciate hearing your feedback. Please email us with your positive or constructive experiences or check out our online blog where you can share your inspirational story.
5) How to I submit a book to be considered for publication by Simple Truths?
To submit a project for consideration, please send a query letter, product description, sample content and your contact information to:
Mac Anderson
Simple Truths, LLC
1952 McDowell Road, Suite 205
Naperville, Illinois U.S.A. 60563
Please note that we cannot return any materials received. We will contact you if there is interest in your project.
6) How can I access the author of one of your books to serve as a speaker at my event?
Simple Truths is not a speaker bureau, though in some cases we can put you in touch with our authors. Questions can be directed to Darci Bertoncello at (800) 900-3427 x100.
To inquire about scheduling Mac Anderson or Linda Ellis, contact Premiere Speakers Bureau at (615) 261-4000 or visit www.premierespeakers.com.
7) How can I become an affiliate?
You can find out more information on becoming an affiliate by clicking here. Or please contact Customer Care at 1 (800) 900-3427 or via email.
8) Will I be assessed sales tax on my order, and if yes, how much is it?
Effective April 1, 2008 the sales tax rate assessed on orders sold to customers within the state of Illinois is 7.25% unless a tax exempt letter is provided.
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