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Barbara Glanz

BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat’l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!

Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.

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  1. The Simple Truths of Appreciation

    Each of us can help people in the world around us, whether it is in our workplace, in our home, or as we go through the daily interactions of our lives.

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    $15.95

    Out of stock

  2. The Simple Truths of Service

    If you want to succeed, it’s time to get creative about customer service and reshape the culture around serving the customer.

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    $15.95
  3. The Simple Truths of Service (Executive Edition)

    If you want to succeed, it’s time to get creative about customer service and reshape the culture around serving the customer.

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    $14.99
  4. The Simple Truths of Service Customized Paperback Book

    Now with unique personalization, one simple change can completely transform the culture, and the trajectory, of your business.

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    $19.99
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